Is WIN 7 SP1 still supported?

Archive
1

Received an email from Mr. Norton saying my version of WIN is no longer supported as of 22 May, email received 21 Jun and i auto renewed 10 Apr.

"You can continue using Norton on your current device, but you’ll only receive definition updates—no software updates or security fixes. Also, if you uninstall the product, you can’t reinstall it."

I am running SP1, yes i checked, and latest info i can find on the web site, as of March 24, says SP1 is still supported. Although the link to compatible Windows from Norton 360 under My account goes to "Page Not Found."

Am i fully covered or do i need to cancel and go elsewhere?

Auto renewal deactivated until this gets resolved.

 

2

Hi,

Norton Security continues to be available for Microsoft Windows 7 with SP 1 or later with SHA2 support.

Please take a look at this post for more information: https://community.norton.com/en/forums/norton-security-will-continue-provide-updates-windows-7-sp1-or-later-sha2-support

We apologise for the confusion. Thank you for reaching out to us.

3

For giggles, I just ran a manual update and found ver 22.24.5.6 was available and it installed without any issues. 

4

End-of-Life announcement for Norton security software on Windows XP, Windows Vista, and Windows 7 (SP0)
https://support.norton.com/sp/en/us/home/current/solutions/v126160909 21-Jun-2024

5

I can confirm XY's above post as I received the same e-mail today (6-21-24) from Norton informing me my system is no longer supported as of May 22, 2024.  However, I know for a fact I'm running Win 7 SP1.     

6

Thanks for the quick reply.

You may be correct, in that it only Sees Win 7.

I have KB4474419 and KB4490628 installed. I believe either of these were the upgrade from SHA1 to SHA2.

It might be helpful to add this to the email to avoid panicked customers.

7

Hello @XY

Maybe, Norton only sees Windows 7
Norton 22.24.3 supports: Windows 7 SP1 with SHA2, Windows 8, 8.1, Windows 10 and Windows 11

Have you satisfied SHA-2 requirement?  

SHA 2 Code Signing Support for Windows 7 

https://community.norton.com/en/forums/sha-2-code-signing-support-windows-7-0 21-Apr-2021

End-of-Life announcement for Norton security software on Windows XP, Windows Vista, and Windows 7 (SP0) 

https://community.norton.com/en/forums/end-life-announcement-norton-security-software-windows-xp-windows-vista-and-windows-7-sp0 01-Mar-2024

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  • Norton 22.24.3 supports: Windows 7 SP1 with SHA2, Windows 8, 8.1, Windows 10 and Windows 11

https://community.norton.com/en/blogs/product-service-announcements/norton-security-222432-windows-now-available 10-Apr-2024

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Windows* ›

Operating Systems

  • Microsoft Windows 11/10 (all versions)

  • Microsoft Windows 11 in S mode

  • Microsoft Windows 11 with ARM processors, except mixed reality and IoT editions

  • Microsoft Windows 10 in S mode (32-bit or 64-bit) version 1803 and above

  • Microsoft Windows 8/8.1 (all versions)

    <p>Some protection features are not available in Windows 8 Start screen browsers.</p>
</li>
<li>
<p>Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later with SHA2 support</p>
</li>

Windows support includes devices using x86/x64 and Snapdragon X (Plus and Elite)/ARM chips.

Norton device security features such as Norton Family Parental Controls, Cloud Backup, Software Updater, and Game Optimizer are currently not supported on Windows 11 ARM devices.

Hardware

  • Processor

    <p>For Windows 11/10/8/7: 1 GHz</p>
</li>
<li>
<p><strong>RAM</strong></p>

<p>For Windows 11/10: 2 GB (minimum of 512 MB RAM required for Recovery Tool)</p>

<p>For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit) (minimum of 512 MB RAM required for Recovery Tool)</p>
</li>
<li>
<p><strong>Hard disk space</strong></p>

<p>300 MB of available hard disk space</p>
</li>

Supported Browsers

  • Mozilla Firefox (32-bit and 64-bit)

  • Google Chrome (32-bit and 64-bit)

  • Microsoft Edge

Email services

Supports email scanning on all POP3 compatible email services.

Support for AntiSpam

The following email service is supported for AntiSpam:

  • Microsoft Outlook 2003 and later

https://support.norton.com/sp/en/us/home/solutions/v133891548 19-Jun-2024