I would like to report an issue where Norton VPN successfully accepts my login credentials and confirms authentication, but the application does not proceed to log me in or establish a session.
Steps Already Taken:
Verified my Norton account credentials and confirmed that the login is recognized as valid.
Restarted the application as well as the entire system multiple times.
Checked system network settings, firewall configurations, and ensured that no conflicting VPN profiles or security tools were active.
Completely uninstalled Norton VPN, including all associated service files, and performed a fresh installation.
Confirmed that I am running the latest version of **macOS (Tahoe 26.1) and that all system updates, security patches, and certificates are up to date.
Performed a full clean installation of macOS, including formatting the drive and setting up the system from scratch, before reinstalling Norton VPN again.
After the clean macOS (Tahoe 26.1) installation, attempted a new installation of Norton VPN with the same result: login confirmation succeeds, but no active session is created.
Despite these precautions and the fully renewed system environment, the problem persists consistently.
I kindly request further guidance or an escalation of this issue, as all standard troubleshooting measures have already been completed.
Hello @Jan2
Please confirm standalone Norton VPN is your only Norton product.
We’ll try to call attention via Community. No promises. No timeline.
I’d urge you to report/document issue via official Norton support.
Issue: Able to Log In to Norton Account, but Automatically Logged Out When Accessing Support
Yes, I have already tried that. I can log in to my Norton account without any issues, and the login is confirmed successfully. However, as soon as I navigate to the Support section, I am immediately logged out again, as if I were never signed in. Because of this, I am unable to access any support options at all.
This situation is extremely disappointing, as the service does not appear to offer any visible or functional ways to contact support. At least I cannot find any. Even after multiple attempts, including repeated logins, switching browsers, and disabling blockers, the issue remains unchanged.
I would greatly appreciate any guidance or suggestions. At the moment, this behavior completely prevents me from receiving support, despite having an active Norton product.
Update: Manual Email Login Required – Google Sign-In Appears Faulty
The issue was apparently related to the login process itself. I tried again and manually entered my email address and password, and this time it finally worked. Previously, I had been signing in through the Google login option, which appeared to authenticate correctly, but the system still would not function afterwards.
It seems that using the Google sign-in does not establish a proper session, even though the login is accepted. Only the manual entry of email and password resolves the problem. I have no idea why this happens, but it strongly suggests an issue on Norton’s side. They should definitely review and update their authentication system.
