Issue with VPN as got Norton 360 Premuim

Norton VPN for Windows
1

Note Issue with VPN as got Norton 360 Premium, support wants to me to pay an additional 20 dollars so they help resolve my issue? Is this normal?:

Issue abstract:

Detailed description:

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What is the error message you are seeing?

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2

I’ve never seen or heard Official Norton Support request $20 to help resolve user issues.
I’ve always received free support with my active subscription.

That said Norton Chat support has transferred me to Norton Premium Services a few times…and I’ve always declined.

How did you contact Norton support?
Did you contact Official Norton Support?