Issues about verification code

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1

Hello Community

I got an alert about dark web monitoring. In order to get details of this alert, I need to enter a code of 6 caracters. But when I ask to receive this code on my email address, nothing occurs. I tried at least 10 times during few days, I have verified the spam folder in my mailbox, nothing or almost. I received one mail with a 10 digits code. But Norton asks for 6 digits.  I tried to chat with the Norton support (robot probably), it's a mess. Well, am I the only one blocked on this issue ?

It's very desappointing, I' ve got a serious alert ... that I can't consult

1 Like
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Dark web email not arriving with code for password reveal
https://community.norton.com/en/forums/dark-web-email-not-arriving-code-password-reveal-0

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You are right BJM_ its DWM related, as we in Europe don't have Lifelock at all, in the USA you have different features.

I guessed 2FA because of the 6 numbers....

4
Nathan Peeters:

This would be the two step verification code.
Do you have an option to use backup codes?

Hmm, I thought OP was asking about Password Combo List notification?
https://support.norton.com/sp/en/us/home/current/solutions/v136558013

5

This would be the two step verification code.

Do you have an option to use backup codes?

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John_Bonham:

I received one mail with a 10 digits code. But Norton asks for 6 digits.  I tried to chat with the Norton support (robot probably), it's a mess. Well, am I the only one blocked on this issue ?

Note: when user initiates request for Norton chat/phone support.  Norton sends 10 digit identity verification code to Norton account email address.  
I've never needed 10 digit identity verification code for Norton Official Support via chat nor social media.  
for example:

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Maybe, try Norton Official Support via phone &or via social media.  

fwiw ~ 

Caveat: I've never received Dark Web Notification 

 

https://community.norton.com/en/forums/dark-web-email-not-arriving-code-password-reveal-0