Issues with a closed subscription

[bjm]

@Peter_Borg

I changed from 360 Deluxe Plus to Utilities Ultimate after I lost access to my 360 Deluxe Plus subscription. This change over was done by a Norton support person.

What device security are you running?
What OS?
Did you want Norton Utilities Ultimate plan?
Why did you lose access to your Norton 360 Deluxe plan?
Why did you accept a Norton utilities plan in place of a Norton device security plan?
head scratch

@Peter_Borg

I am in Australia and rang Norton support on 1800-680-026.
When I rang this number I supplied a brief description of my issue as requested and I was either referred to the Norton website or asked to rephrase the question as it couldn’t be understood.
This was the brick wall I kept hitting.

Hello @Peter_Borg
Norton Community hears complaints about Norton support - Australia - long time.
Please share what happens when you try to contact Norton support via Chat | Phone | Social support.

Please review: Contact Norton Support
Please try Norton Phone support, again.
Please try Norton Chat support from Chrome with VPN and Ad block off.
Please allow all Norton pages content.
fwiw ~ I’m also finding 1800-680-026

@Peter_Borg

The issue I am having is that I am constantly getting emails from Norton saying that my PC is not protected as my 360 Deluxe Plus subscription has expired.

Norton Utilities Ultimate is not device security.
Norton 360 Deluxe plus Secure VPN is device security.
https://au.norton.com/products/norton-360-deluxe

We’ll try to call attention. No promises. No timeline.