I have been trying to request a refund, but the contact page just redirects to the policy and back to itself. I try to use the chat, but when i click ‘Chat Now’ and enter my information and the category, it just redirects me back to the contact page. Same thing happens with phone support.
What can i do?
bjm
September 14, 2025, 10:21am
2
JosL1707:
I have been trying to request a refund, but the contact page just redirects to the policy and back to itself. I try to use the chat, but when i click ‘Chat Now’ and enter my information and the category, it just redirects me back to the contact page. Same thing happens with phone support.
Hello @JosL1707
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.
Cancellation & Refund Request here Norton Cancellation and Refund Policy here Stop your Norton subscription from automatically renewing here Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here Learn more about your automatically renewing subscription here FAQ: Norton subscription and renewal here
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Important subscription, pricing, and offer details:
Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement . For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy . To cancel your contract or request a refund, click here .
https://us.norton.com/products/
Please post your progress.
bjm
September 15, 2025, 9:40pm
4
Hello @JosL1707
I am trying to get a refund of £214.96 but keep getting transferred back. I understand there is a 60 day period to get a refund, I find this very difficult to believe. I cancelled the items that added up to the £214.96 on14th September which you had charged me.
bjm
September 17, 2025, 6:08pm
6
Hello @MrsBrenda_Nolan
Norton Community users urge users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65++ days ahead…far enough ahead to avoid being billed.
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.
Cancellation & Refund Request here Norton Cancellation and Refund Policy here Stop your Norton subscription from automatically renewing here Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here Learn more about your automatically renewing subscription here FAQ: Norton subscription and renewal here
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Important subscription, pricing, and offer details:
Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement . For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy . To cancel your contract or request a refund, click here .
https://us.norton.com/products/
Please post your progress.
