It's STILL Happening, Live Update

Hello All.

There was an earlier topic, called "It's Happening Again, Live Update" in this forum.  It had some 265 posts, virtually ALL of which (including the last few) were about the ongoing problem of problems with how Live Update is working.  That makes it somewhat surprising to me that the topic has just been "locked from further posts."  The message announcing that said:

 

"We have now locked this thread from further posting, as the issues discussed currently are likely to be different than the issues that started this thread. Please feel free to create a new thread for your LiveUpdate issue."

 

Well, at least in my opinion, the issues discussed currently were NOT different than the issues that started the thread.  It is a pretty sad state of affairs, but the truth is, the issues discussed in this now locked thread were EXCATLY the same as the issues that started the thread.  What is disappointing is that the same problem has gone on so long without much obvious effort having been made to fix it. 

 

That said, consider this to be the new thread for Live Update issues, as was invited by the Forum Administrator who locked the previous topic.  And let me add that it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did.


huwyngr wrote:

<<  it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did. >>

 

Fine but even better would be to post here the content of your last post in the locked thread which you yourself say you hope is a different problem .....

 

That would start the new thread with some new facts.

 

Personally when a thread has been running for over a year and to so many pages I find it unmanageble especially since the forum sofware does not provide linking from a message back to anything it is replying to -- equivalent of the tree in a file manager -- and given that the software now is different for many people I think it makes sense to close that thread which leaves it open to start again with information from people who are experiencing a problem with LiveUpdate.

 

Getting from time to time a failure to update part of an available download does not strike me as abnormal with the complexity of both the software and the multiple environments on which they are installed. It certainly does not bother me so if your current experience is different to that perhaps you would explain it.



Hugh--

 

You have some valid points.  I DO agree that a long thread can be difficult to follow, especially if folks start wandering off topic, and discussing new things.  I guess what annoyed me a bit was that the way the old thread was "locked" suggested that this wandering off topic was happening, when it was not.  It struck me as a way to sort of "close the subject," or if not, make it appear as something new.

 

At one point, in the pervious discussion, I was specifically REQUESTED to post any Live Update failures.  And even though there was some effort in doing so, I did that as requested--even though there was no feedback on what, if anything was being done to work on the problem

 

I do disagree that "Getting from time to time a failure to update part of an available download does not strike me as abnormal."  The problem has waxed and waned over the last six months.  But at times, it has been more than an occasional problem.  The point is, if there is a problem, it should be fixed, or if it cannot be fixed, for whatever reason, then the paying customers should be told that, and at that pont, we can make our own decisions as to whether or not the problem is annoying enough for us to seek some other product. 

 

In all candor, based on the reaction to this problem over the last six months, I am not optomistic that we will get EITHER a fix, or a statement that a fix is in the works, or a statment that a fix will not be made.

Do please deal with my valid points at least instead of concentrating on what you don't like <s>

 

It really does not matter why the thread was locked; it is what it is and does not in any way affect your ability to continue the discusssion and in fact offers you the opportunity to do so in a more focussed manner.

 

It's open to you ....


huwyngr wrote:

Do please deal with my valid points at least instead of concentrating on what you don't like <s>

 

It really does not matter why the thread was locked; it is what it is and does not in any way affect your ability to continue the discusssion and in fact offers you the opportunity to do so in a more focussed manner.

 

It's open to you ....



Hugh--

 

Well, I did deal with your valid point (that the long threads can be more prone to wandering, and more difficult to navigate).  I was, I guess, too generous in suggesting that the plural was appropriate. 

 

In any case, my purpose was NOT to start an argument, or prolonged discussions over how bothersome or not a particular problem is.  Clearly, opinions will differ on that.  And I did not suggest that I no longer had the abilty to continue the discussion.  My ONLY point in my comments was that locking the topic gives the appearance that an OLD problem is, in fact a NEW problem.  And I think that point is valid, though perhaps these first few notes will dispell that notion.  Frankly, no one would be happier than I if the problem never shows up again, and there is no need to extend this discussion.  Given past history, I'm not very optimistic on that point, but hopefully, I'm wrong.

 

Any future posts by me in this thread will be limited to the subject of the post. 

I'm not sure if this problem is still being looked at, or worked on.  But just in case it is, had more failures this evening, as follows:

 

1.  Windows 7 64 Ultimate, ran Live Update at 8:22 PM EDT:

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Failure

 

Ran again on the same system at 8:25 PM EDT:

NIS Engine:  Success

Norton Activity Map Data:  Failure

 

Ran again on the same system at 8:27 PM EDT:

Norton Activity Map Data:  Success

 

2.  Windows XP Home, ran Live Update at 11:30 PM EDT:

Norton 2012 Smart Definitions;  Failure

Norton Pulse Updates:  Success

Norton 2012 White List:  Success

Norton Activity Map Data:  Failure

Norton Safe Web Statistics:  Success

Norton 2012 Reputation Revocation List:  Success

 

Ran again on the same system at 11:33 PM EDT:

Norton 2012 Smart Definitions:  Success

Norton Activity Map Data:  Success

 

 

I have just had several failed updates.  Here are some.

 

Live Update Fail.PNG

 

Dave.

I checked in tonight to see if I was the only one with failed updates. it looks like I'm not.:smileysad:

I have also had the following LiveUpdate error today.

 

Norton 2012 IPS Definitions

Failed to complete

Error 8920, 223

 

Every LIVE Update, whether automatic or manual, has something that "failed to complete" in its installation upon/after the Automatic Update download of the new NIS 2012 version 19.7.1.5, even after the PC was rebooted/restarted.

 

That's a total of 9 LIVE Updates within the past 4 hours (again both automatic and manual) that have something of one thing or another that "failed to complete".

 

Deja Vu all over again....again.

Me too. No access to live updates here either. This seems to happen from time to time, and I'm considering switching to another security product. 

An update about LiveUpdate: The one item that more recently "failed to complete" (four times in a row) on my W7, SP1 64 PC was Norton Safe Web Statistics. I allowed 1 hour and :10 minutes to pass, then manually ran a LiveUpdate. This time...everything downloaded and was successfully completed.

 

Let's hope all is fixed.

Hello All.

There was an earlier topic, called "It's Happening Again, Live Update" in this forum.  It had some 265 posts, virtually ALL of which (including the last few) were about the ongoing problem of problems with how Live Update is working.  That makes it somewhat surprising to me that the topic has just been "locked from further posts."  The message announcing that said:

 

"We have now locked this thread from further posting, as the issues discussed currently are likely to be different than the issues that started this thread. Please feel free to create a new thread for your LiveUpdate issue."

 

Well, at least in my opinion, the issues discussed currently were NOT different than the issues that started the thread.  It is a pretty sad state of affairs, but the truth is, the issues discussed in this now locked thread were EXCATLY the same as the issues that started the thread.  What is disappointing is that the same problem has gone on so long without much obvious effort having been made to fix it. 

 

That said, consider this to be the new thread for Live Update issues, as was invited by the Forum Administrator who locked the previous topic.  And let me add that it is my intent to have this new thread deal with the SAME subject, which goes back to last October, as the locked thread did.

There are points to everyone's post, I too experienced Live update Failures last night and this morning however with the release of a new patch (edition) whatever, Servers are probably busy updating, and after a try or two or three just wait and the update will work.................Best.........Gorpy1. P.S you can always try a fresh install though I know that does not always fix this issue, just give it time.

I found a workaround that seems to do the job. My problem is very similar, but I only see the "failure" message in the live update download window. The problem is intermittent for me, on average about 1 x month. When it does happen, I immediately right click on the Norton icon in the system tray, select "disable antivirus auto-protect" and that seems to do the trick.

 

Rebooting doesn't solve the problem for me, nor has uninstalling and then installing a fresh version from Norton's site. I don't have this issue often as you can see, but this seems to work for me.

 

I also don't have many applications starting up automatically at boot, not sure if that is related, but I figured I would mention it.

 

Windows 7 Home 64bit

All MS patches installed

 

Another failure this evening. 

 

Windows 7 Ultimate SP1 64 bit

 

Ran Live Update at 8:42 PM EDT, with the following results:

Norton 2012 Web Protection Definitions:  Success

Norton 2012 Smart Virus Definitions 64:  Success

Norton IPS Definitions:  Success

Norton Pulse Updates:  Success

Norton 2012 Submission Control Data:  Failure

Norton 2012 Whitelist:  Success

Norton Activity Map Data:  Success

 

Ran Live Update again at 8:45 PM EDT with the following results:

Norton Pulse Updates:  Success

Norton 2012 Submission Control Data:  Success

I've had times where one of the downloads from a live update did not install. To date my procedure has been to wait a few minutes and then run live update again. So far that has done the trick. I have not had to disable anything nor have I hadd to uninstall and reinstall. I only do that as a last resort.


dickevans wrote:

I've had times where one of the downloads from a live update did not install. To date my procedure has been to wait a few minutes and then run live update again. So far that has done the trick. I have not had to disable anything nor have I hadd to uninstall and reinstall. I only do that as a last resort.



Dick--

 

I agree that so far at least, drastic action to resolve the issue hasn't been needed.  Usually, rerunning the Live Update will result in success (though not always without several tries).  But it's a nuisance.  It's not the only (or even the major) nuisance in life.  But it is a conditon that has persisted off and on since last October, with very little feedback.  If it is something that is going to be a permanent condition that we are going to have to live with, it would be nice to know that.  Then we could make individual decisions as to whether or not it was enough of a nuiscane to change to some other product.  If they are actually working on it, and there is hope that it can at some point be fixed, then that would be nice to know.  What is frustrating (to me at least) is that it continues to happen, and the users esentially have no idea whether anyone is even trying to resolve it.

Another failure this afternoon.

 

Windows 7 Ultimate 64 bit SP1.  Ran Live Update at 1:07 pM EDT with the following results:

 

Norton 2012 Web Protection Data:  Success

Norton 2012 Smart Virus Definitions X64:  Success

Norton Pulse Updates:  Success

Norton Activity Map Data:  Failure

Norton Safe Web Statistics: Success

Norton 2012 Reputation Revocation List:  Success

 

Ran Live Update again at 1:11 PM EDT with the following results;

 

Norton Pulse Updates:  Success

Norton Activity Map Data:  Failure

 

Ran Live Update again at 1:32 PM EDT with the following results:

 

Norton Pulse Updates:  Success

Norton Activity Map Data:  Success

I,m  getting constant failures too, In the morning in the afternoon, the telemetry will probably show to Norton, and it worked fine with the last version of NIS 2012, I wonder how long this will continue, You just have to try and try, and it is a nuisance, that's all.........Best, Gorpy1

Hello

 

Living thru my long life, I have found out that there is really nothing that can be perfect all the time. All we can do is hope that the things that don't work will eventually work. I haven't seen anyone post yet about an update that just won't install at all. Some will install right away and some will take a little longer to get installed. There are many things in life that do take a little patience to see improvements. I too have been seeing failed installs of various parts of the updates, but they do come thru. With so many different computer operating systems and different programs running in them and different makeups of the computers, there are bound to be some things that will take longer for some people to get the updates and for them all to be working. This latest patch just came out and the problem seems to be going on for a long time, but with each update, it really could be a different problem internally, but shows up to the users as the same problem because the results are the same. The causes of the problems may be different with each patch and with each individual computer. Thanks for reading.