Itunes getting CD info not working

I have downloaded Itunes Version 12 64 bit and while the software works and i can access the Itunes store, I cannot get any CD information via the web.  Itunes supposedly gets this from Gracenote.  I think my Norton is blocking the access to Gracenote and I need to add some websites to a trusted list.  but I can't figure out where to do this.  any help out there.  Is it just me?  Apple has been useless at helping with this issue.