I have downloaded Itunes Version 12 64 bit and while the software works and i can access the Itunes store, I cannot get any CD information via the web. Itunes supposedly gets this from Gracenote. I think my Norton is blocking the access to Gracenote and I need to add some websites to a trusted list. but I can't figure out where to do this. any help out there. Is it just me? Apple has been useless at helping with this issue.