Thank you for forwarding these links, however, I have tried many of the suggestions in these articles before posting here.
As part of the trouble shooting I am trying to isolate cause of problem
If I disable Smart Firewall in Norton 360 for 15 minutes - is it possible the Windows Firewall somehow remains enabled - I don't understand why the iTunes diagnostic would continue to indicate "Windows Firwall is on"
If I disable Smart Firewall in Norton 360 for 15 minutes - is it possible the Windows Firewall somehow remains enabled - I don't understand why the iTunes diagnostic would continue to indicate "Windows Firwall is on"
Perhaps it is referring to the service. The Automatic Program Control in the Norton Firewall does not block legitimate programs like iTunes. I would be very surprised if this was a firewall issue. You can use the Firewall Reset option in the Advanced Settings to revert the firewall to its defaults so that any misconfigurations that might be causing a problem will be removed.
i am having the EXACT same problem. i have been trying to chase down why my windows 7 w norton 360 (fully updated) itunes will not home share. after literally moths of reading posts, talking to apple, competely redoing my home network i got to this exact same place. had homeshare up for about 8 hours, then all the sudden itunes store connection kept timing out. ran diagnostics, only issue was that windows firewall "itunes not enabled" except norton turns off windows firewall, and like the originating poster, i have everything in norton set to allow for itunes. what the heck? its the only thing stopping my homeshare from working. what is this bizarre issue?>?>??
My problem was solved through a newly released update of iTunes. I was running a parent control program - SafeEyes which although disabled was interfering with iTunes. Of course the SafeEyes technical support blamed the problem on Apple (and the problem was fixed with the iTunes update)