I'm a Brit living in the Philippines. A few days ago a relative used a flash drive on one of my pc's and inadvertantly transferred the Jollibee virus to my computer. I googled to find out about this virus and it seems it is not a new one. I was using the free AVG antivirus but that obviously did not prevent or kill the virus. At the weekend I bought Norton 2010 and installed it on both my computers. However, to my dismay Norton 2010 did not detect the Jollibee virus on the computer or do anything about it.
I then googled again looking for an answer. I found something called WormBlaster to kill this particular virus. I used it and it certained seemed to remove the virus but all of my desktop icons disappeared and so has my run command disappeared. Whatever has happened will not allow me to set up new icons on the desktop.
My questions:
Why did Norton fail to find and remove this virus?
Can anyone help me recover the run command and my desktop icons?
Is there an email for Norton that I can directly ask questions to their technical people?