Key product problem

[bjm]

@utilisateur131

I’m struggling to renew my subscription on Norton when I try to type the key.
“Before you can start using your Norton subscription with this new key, we will need additional information to register it. Register at”

Hello @utilisateur131
any error code?
Did you purchase key from Norton direct or from reputable retail/online vendor?
You may need to register key with your Norton account.
You may need to enable automatic renewal &or add payment profile.
User may cancel automatic renewal at anytime and remove payment profile.

Users may contact Norton support → request new key term added to current remaining days.
Please review: Contact Norton Support

If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

Note: new key starts new subscription term.

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Did you register new key with your Norton account?

Returning customer? → Sign In here → Enter A New Product Key

With new key…the remaining days with your current subscription do not get added to the subscription associated with the new key.

User may contact Norton support → request new key term added to current key remaining days.

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• FAQ: Norton subscription and renewal here
• Activate your Norton subscription here
• Enter your Norton product key here
• Using your Norton product key here
• Learn what you can do with your Norton account here

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Did you Activate Auto-Renewal? here

Did you try after authorizing automatic renewal?
User may cancel automatic renewal at anytime and remove payment profile.

You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won’t be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

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Please review: Contact Norton Support