Latest Norton Security (Mac) installs but cannot connect to Norton Server

Approaching 2 weeks ago, I bought the latest Norton Security for my Mac. Downloaded and installed, no problem. However, final stage of registering my product is to connect to Norton servers and all should be updated? Not here!! "Cannot connect to server, try again later!" is the message that keeps coming back after attempting to connect to Norton's server, anytime of night or day, for the last two weeks!

Background: I've contacted "chat" and had three people recommend solutions of uninstalling, download a file to remove all Norton files and rebooting. No avail. Agreed for a level 2 technician to take over my computer remotely to see what could be the problem, to which he has no answer despite agreeing to call me back and has not done so a week later! My Norton Security is counting down a trial version from "15 days left!" and I'm getting email reminders to "download my Norton Security and protect my computer because I'm at risk" virtually every two days, now the emails are getting 'Urgent!"

I need help, over to you...

Thank you.

 

You are most welcome. Best of luck!!

Cheers

Hi Soul Asylum,

Sorry for the very late reply, I was away for a short period.

The update with me is, I've given up with Norton, I've deleted it from my system and got my money back.

The problem was solved for a couple of days, that being Norton's servers were behaving themselves and all connected, everything updated as it should, no drama or problems... then it happened again two days later! Enough!!!

So, out of kindness of you taking the time to try and help me is why I'm letting you know in response.

Thank you.

iSAW

Hello iSAW following up to see how you made out and if you need further assistance.

Cheers

Hello iSAW Remove your Norton product from your machine following the instructions in this link. Then reinstall.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Cheers