Great product but renewal process stinks... I have one new lap top with the trial license expiring and needs payment.
I also have 3 licenses due for renewal on March 15th... I can't figure out what is and what isn't on each of these and want to combine in to one current 3 license package. Good grief!!! Where is a human????
Hi @AL_E,
Sorry for the inconvenience caused. Verified account and per current status all 10 devices are active with your current subscription. I have sent you a private message requesting for few details fr further investigation. Thanks
@MRSCATHERINE GLASS, Do you have Norton installed on all four devices and activated with new Norton Subscription? As per records it shows only two devices are installed with Norton and activated with new subscription. Can you please check if other two devices have Norton Installed and activated?
Also, you may verify devices Norton installed in Norton Account (My.norton.com) management portal.
AL_E:Hi there, I'm sorry I have zero time to do this again. I spent two hours on the phone with your support team on Friday 8th Nov.
Please investigate at your end as it seems we're not the only ones experiencing this problem and let me know. I'll wait until this coming Friday for a solution. If none are forthcoming by then, we'll switch to another provider.
Looking forward to seeing a response here - this will be useful for the entire community.
Did you check the information in your My Subscriptions page using the information from my post above? It is possible that one of the activations on your subscription is no longer used, but has not yet been removed.
Norton Community members (users) do not have access to user (your) subscription information.
Please investigate at your end as it seems we're not the only ones experiencing this problem and let me know. I'll wait until this coming Friday for a solution. If none are forthcoming by then, we'll switch to another provider.
Looking forward to seeing a response here - this will be useful for the entire community.
Community members (users) cannot investigate user (your) subscription information.
I'll ping 'Notify A Moderator' per "Please investigate at your end" [..].
Hi there, I'm sorry I have zero time to do this again. I spent two hours on the phone with your support team on Friday 8th Nov.
Please investigate at your end as it seems we're not the only ones experiencing this problem and let me know. I'll wait until this coming Friday for a solution. If none are forthcoming by then, we'll switch to another provider.
Looking forward to seeing a response here - this will be useful for the entire community.
AL_E: I spend 2 hours trying to solve this issue on the phone with one of your team on Friday 8th Nov. Whilst it worked on the phone, the issue re-appeared immediately afterwards and again this morning as we're back at work.
Please contact Official Norton Support again and reference the Case Number from Friday 8th Nov. contact.
> Chat with Official Norton Support --|-- Call Official Norton Support
Norton Community is primarily peer-to-peers support.
Official Norton Support has access to your subscription information.
We have the same issue as described by MRSCATHERINE GLASS
Licences keep dropping off on their own.
It looks like one of your latest releases at Norton has gone wrong. I spend 2 hours trying to solve this issue on the phone with one of your team on Friday 8th Nov. Whilst it worked on the phone, the issue re-appeared immediately afterwards and again this morning as we're back at work.
We pay for 10 licences but can only assign 9. When we assign the 10th licence, one licence drops off automatically from one of the PC. If we then re-assign it, another licence then drops off automatically from yet another PC, and so.
Also, this morning as we started work, one computer had their Norton licence pop up an alert that it wasn't fully protected yet on the Norton dashboard it shows as ''green''.
Could you please look into this urgently as we're paying for a product that does not work and I have zero time to spend on the phone trying to solve a product that should work in the first place. If I buy 10 licences, then I expect 10 licences to be usable. If the problem cannot be solved at your end, then please let me know and we'll take our business elsewhere instead.
Thanks
Are you looking at the Devices page or the My Subscriptions page. The Devices page is notorious for showing incomplete/incorrect information.
On your Norton Account home page, click on the user icon at the top right and then click on My Subscriptions. Then find your current subscription and click on Manage Licenses. That should show the correct information for number of activations.
One other thing to check is in your installed Norton product, click on Settings > Administrative Settings. Scroll down to Remote Management. Be sure that setting is turned on. Check this on all your devices.