License potential issue

Norton Security | Norton Internet Security
1

Hello!

I would like to know what is the procedure of fixing issues like these:

http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=23904

in special cases.

 

For example...as a Symantec reseller I was given free NFR licenses to use on my computers. They are not paid but as I noticed in this thread,if I get a similar issue,Symantec would ask for payment proof. This license hasn't been paid but is Not-For-Resale type .

 

Additionally,how can they ask for proof of payment when Norton is being sold/reselled all over the world - the invoices I give to my customers are not written in English . Symantec won't understand a single world of this document.

Message Edited by 3GUSER on 11-30-2009 11:01 AM
2

Hi 3GUSER,

 

I don't think that you need payment proof for issues like the one you have refered. You just required the Product Key with active subscription, registered under your name/email address in Norton Account. Customer service may ask payment proof only for rebates, refunds and other sales related issues.

 

Yogesh

3

Thank you!

 

I understand :smileyhappy: