I received an email from a bank confirming that I had attempted to open an account with them. I had not, so I contacted their Fraud Department, confirmed the request was Fraud, and they declined the attempt. My concern is that LifeLock did not alert me of this attempt -- I have the Ultimate Plus subscription which I thought checked for new accounts.
also -- I attempted a Chat session; however, the agent could not help me. I tried to phone, but the "generate validation code" button doesn't work even though I have not blocked cookies. I'm hoping someone here can help.
LifeLock would not get any report from the bank if they were actively working with you. Had they just gone ahead and opened the account, that would have been reported to all credit agencies and you would have received the report.
Thanks, all. I was finally able to get a validation code texted to me, but after holding for 15 minutes I received an "an error has occurred. Goodbye" message.
So chatting didn't work (the agent couldn't help with my problem and suggested I phone), phoning didn't work. Unfortunately I'm shopping for a different solution. The good news is that I was able to resolve my issue directly with the bank, but it makes me question what value I'm getting from LifeLock.
Norton has set up a broken system, ensuring that their customers will not have the chance to bother the Norton customer support personnel. You can attempt to call, but you are required by an automated system to enter a verification code that is impossible to get. The Generate code button on the Contact Norton Support page does not work – nothing happens when you push the button. I tried changing my browser from MS Edge to Chrome, but it does not matter, the button does nothing.
also -- I attempted a Chat session; however, the agent could not help me. I tried to phone, but the "generate validation code" button doesn't work even though I have not blocked cookies. I'm hoping someone here can help.
Please allow all Norton pages content in order to provide the best experience possible.
Please turn ad/content-blocker & VPN off.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
'll receive 10 digit identity verification code via my Norton account email address.
Did you check your email spam folder?
I'll reach Norton Chat agent sans verification code.
Norton Chat agent may ask for email address and send 6 digit code.
Norton Support via social media [here] does not require verification code.
I've received verification code via email & web page.
