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Issue abstract: Weird FINANCIAL MONITORING issue with both the MY DOT NORTON DOT COM website and the Lifelock Identity mobile app
Detailed description:
Everything was fine and functioning correctly as of February 13, 2026. Problem was first noted the morning of February 15 2026. Please note I am considered a NEW user even though I have been with Norton Lifelock for years, therefore I can’t include more than 1 screenshot.
After logging into MY DOT NORTON DOT COM on the only Windows PC I ever use to do that I clicked MONITORED INFO on the navigation panel to the left and scrolled down to FINANCIAL MONITORING where I see the 3 accounts that Lifelock should be monitoring. I HAVE RECONNECTED all three institutions successfully on February 15, 2026 as shown in the first screen shot. It should be noted at this point that below my initial FINANCIAL MONITORING pane is another FINANCIAL MONITORING pane with a GET STARTED button which I’ve not seen before today. If I click VIEW ALL TRANSACTIONS from my initial FINANCIAL MONITORING pane I get a screen with a GET STARTED WITH YOUR TRANSACTIONS TODAY title and a GET STARTED button as if I have never submitted any accounts to be monitored. I then go over to the navigation panel on the left and click FINANCIAL MONITORING and once again get a screen with a GET STARTED WITH YOUR TRANSACTIONS TODAY title and a GET STARTED button as if I have never submitted any accounts to be monitored. If I use the navigation panel to the left and click DASHBOARD my FINANICAL MONITORING pane contains nothing more than the image of a monitor with a credit card symbol inside it and GET STARTED link.
My LifeLock Identity app on my Android phone is behaving in a similar manner. It shows I have 2 FINANCIAL MONITORING panels with one showing updated on 02/15/2026 with 3 monitored accounts while the other says GET STARTED. Tapping on either FINANCIAL MONITORING panel takes me to a prompt to LINK ACCOUNTS instead of showing me my transactions. On this phone I have restarted and have removed and reinstalled Norton Lifelock Identity app.
Product & version number: MY DOT NORTON DOT COM website and Lifelock Identity mobile app v3.1
OS details: Windows 10 (version 22H2) using current versions of both Google Chrome v144.0.759.133 and Duck Duck Go v0.145.9. Mobile phone is Samsung Galaxy S22(SM-S901U) Android version 16 with last update applied February 5, 2026.
With 2 different platforms behaving similarly it suggests a Norton problem. I have already been in touch with support but they have not been able to resolve it but in their defense I don’t think they were quite clear on what the problem was. Just checking to see if anyone else has started seeing this as that would confirm it’s not just a ME issue but a THEM issue.
What is the error message you are seeing? None
If you have any supporting screenshots, please add them:
