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Issue abstract: Weird FINANCIAL MONITORING issue with both the MY DOT NORTON DOT COM website and the Lifelock Identity mobile app
Detailed description:
Everything was fine and functioning correctly as of February 13, 2026. Problem was first noted the morning of February 15 2026. Please note I am considered a NEW user even though I have been with Norton Lifelock for years, therefore I can’t include more than 1 screenshot.
After logging into MY DOT NORTON DOT COM on the only Windows PC I ever use to do that I clicked MONITORED INFO on the navigation panel to the left and scrolled down to FINANCIAL MONITORING where I see the 3 accounts that Lifelock should be monitoring. I HAVE RECONNECTED all three institutions successfully on February 15, 2026 as shown in the first screen shot. It should be noted at this point that below my initial FINANCIAL MONITORING pane is another FINANCIAL MONITORING pane with a GET STARTED button which I’ve not seen before today. If I click VIEW ALL TRANSACTIONS from my initial FINANCIAL MONITORING pane I get a screen with a GET STARTED WITH YOUR TRANSACTIONS TODAY title and a GET STARTED button as if I have never submitted any accounts to be monitored. I then go over to the navigation panel on the left and click FINANCIAL MONITORING and once again get a screen with a GET STARTED WITH YOUR TRANSACTIONS TODAY title and a GET STARTED button as if I have never submitted any accounts to be monitored. If I use the navigation panel to the left and click DASHBOARD my FINANICAL MONITORING pane contains nothing more than the image of a monitor with a credit card symbol inside it and GET STARTED link.
My LifeLock Identity app on my Android phone is behaving in a similar manner. It shows I have 2 FINANCIAL MONITORING panels with one showing updated on 02/15/2026 with 3 monitored accounts while the other says GET STARTED. Tapping on either FINANCIAL MONITORING panel takes me to a prompt to LINK ACCOUNTS instead of showing me my transactions. On this phone I have restarted and have removed and reinstalled Norton Lifelock Identity app.
Product & version number: MY DOT NORTON DOT COM website and Lifelock Identity mobile app v3.1
OS details: Windows 10 (version 22H2) using current versions of both Google Chrome v144.0.759.133 and Duck Duck Go v0.145.9. Mobile phone is Samsung Galaxy S22(SM-S901U) Android version 16 with last update applied February 5, 2026.
With 2 different platforms behaving similarly it suggests a Norton problem. I have already been in touch with support but they have not been able to resolve it but in their defense I don’t think they were quite clear on what the problem was. Just checking to see if anyone else has started seeing this as that would confirm it’s not just a ME issue but a THEM issue.
What is the error message you are seeing? None
If you have any supporting screenshots, please add them:
As this just started happening today, I would suggest that maybe Norton is doing some maintenance on the servers. Or it may be related to this information from www.status.norton.com .
I have the same issue. I contacted customer support. I was lucky enough to actually talk to a real person. First, he told me that Investment transactions are not monitored. Well, they have been monitored in the past, and I have an Ultimate Plus subscription, which explicitly says that Investment transactions are monitored. In any event, he appeared to be very diligent and apparently took down extensive noted. He told me to try again after 3 hours. After 5 hours, the issue persists. In fact, it got worse. I get the message “Sorry, we are unable to load this page. Please refresh and try again.” None of the typical repair techniques fixed this issue (clear browser cookies and cache, restart browser, try a different browser, try a different computer, restart the network, etc.).
The rest is a bit of a rant, so I apologize in advance. When I contacted customer service back, apparently I was tied to an existing case number, so I was sent directly to their answer bot. If the bot was an AI bot, you think it would have reviewed my history to understand what has gone on in the past. But no, it started debugging from scratch. I finally managed to get to a chat. A chat is a less than optimal communications platform. Furthermore, the service agent told me to close down the chat. Really? Fortunately, by then, I was sharing my screen and I was able to communicate through the screen share utility.
In customer service interactions I’ve had with other companies, they would provide a survey so the customer could comment on that interaction. I wish Norton did this so I could bring to their attention some of the challenges I am facing.
As of 02/20/2026 both my Lifelock mobile app and the MY DOT NORTON DOT COM website are now working perfectly and neither the mobile app nor the web site are showing that extra FINANCIAL MONITORING section. There was no solution that I know of because after I posted this issue I did no further attempts to FIX IT myself feeling fairly certain as a former I.T. professional that it had to be on Norton’s end since both the mobile app and the web site were doing similar things.
PETERWEB suggested it might have been a 7 minute service outage the day I posted this issue and to wait 24 hours but let me reiterate it was a 7 minute service outage and I didn’t encounter this issue until hours after the service was restored. After 24 hours the problem still had not resolved and even after 72 hours it was still an issue.
Not sure if CLAUDE_MUNDY will confirm all is ok for them now or not but there is one thing we know for sure, Norton did fix whatever was causing my issue and would sure love to know what it was they had to do but I’ll take the win and close this out.
