I have an online flower store. I’ve got two to three orders per day, but most of the replies I’ve got on my social media platforms are the queries about the flowers and my store services and now I am thinking to live chat outsource support services for my web store to report the queries of my clients. Is anyone having any idea, please let me know! Thank you
In theory this is certainly a good idea for improving the quality of customer service that you're able to offer. I also understand why you want to provide a separate channel for queries and free up your social media accounts to focus solely on marketing and promoting your store. Ultimately it depends on whether or not you have the resources to implement it successfully - I think you'll find this article on live chat software really helpful, it goes through the various ways that ecommerce sites can benefit and, most importantly in your case, highlights some important factors to consider when deciding if it's a worthwhile strategy for your particular business. I hope this helps and that I'm not too late with my reply :)