Just downloaded and want a refund, I don’t want to keep paying for everything it said the product it would do. I also dont want to have to pay another fee to talk to someone, I used the AI assistant and was presented with a payment request for a call. I bought the upgraded Norton 360 which included the dark web, only to find out it doesn’t fix or remove Malware, or viruses on my laptop. The reason why I bought it was for those problems, Why can’t I get to a live person
bjm
15 September 2025 00:43
2
Susan_Hewson:
Just downloaded and want a refund, I don’t want to keep paying for everything it said the product it would do. I also dont want to have to pay another fee to talk to someone, I used the AI assistant and was presented with a payment request for a call. I bought the upgraded Norton 360 which included the dark web, only to find out it doesn’t fix or remove Malware, or viruses on my laptop. The reason why I bought it was for those problems, Why can’t I get to a live person
Hello @Susan_Hewson
related:https://community.norton.com/t/why-cant-you-just-simply-have-a-phone-number-t/434926
Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your Windows, MacOS, Android or iOS device, you will be entitled to a refund even if no other refund right applies.
Virus Protection Promise is a feature offered only with automatically renewing subscriptions and only applies to device security subscriptions with antivirus features.
For more information, see Terms & Conditions .What is Norton Virus Protection Promise?
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bjm
15 September 2025 00:50
3
Susan_Hewson:
Just downloaded and want a refund, I don’t want to keep paying for everything it said the product it would do. I also dont want to have to pay another fee to talk to someone, I used the AI assistant and was presented with a payment request for a call. I bought the upgraded Norton 360 which included the dark web, only to find out it doesn’t fix or remove Malware, or viruses on my laptop. The reason why I bought it was for those problems, Why can’t I get to a live person
Hello @Susan_Hewson
Were my machine and I wanted reassurance.
Malwarebytes Malware Removal Help Forumshttps://forums.malwarebytes.com/forum/108-malware-removal-help/
Malware Removal Help Forums dedicated to cleaning infected devices. Get personalized help removing adware, malware, spyware, ransomware, trojans, viruses and more from tech experts.
Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your Windows, MacOS, Android or iOS device, you will be entitled to a refund even if no other refund right applies.
Virus Protection Promise is a feature offered only with automatically renewing subscriptions and only applies to device security subscriptions with antivirus features.
For more information, see Terms & Conditions .What is Norton Virus Protection Promise?