Live person

[bjm]

@Susan_Hewson

Just downloaded and want a refund, I don’t want to keep paying for everything it said the product it would do. I also dont want to have to pay another fee to talk to someone, I used the AI assistant and was presented with a payment request for a call. I bought the upgraded Norton 360 which included the dark web, only to find out it doesn’t fix or remove Malware, or viruses on my laptop. The reason why I bought it was for those problems, Why can’t I get to a live person

Hello @Susan_Hewson
are you United States?

related:
https://community.norton.com/t/why-cant-you-just-simply-have-a-phone-number-t/434926

Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your Windows, MacOS, Android or iOS device, you will be entitled to a refund even if no other refund right applies.

Virus Protection Promise is a feature offered only with automatically renewing subscriptions and only applies to device security subscriptions with antivirus features.

For more information, see Terms & Conditions.
What is Norton Virus Protection Promise?

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