Live update can't connect to symantec server

Hi there, I recently bought Norton 360, as I got a virus on my computer, I believe from facebook.  Anyways, I am pretty sure the virus is blocking 360 from connecting to the symantec server.  I can't get onto norton.com or symantec.com, any time I try to go to those websites I get redirected or it just won't load those pages.  Internet works for everything else, computer is generally slow and sluggish since virus.  I ran 360 but the software says it's 200 days out of date, so I am thinking the virus wasn't discovered for that reason.

 

  Anybody have any advice, or could anyone walk me through how to work around this virus or disable it so I can connect to live update? 

 

  By the way, I have two computers, and I installed the software on the 2nd computer and everything works fine, so it's not an internet connection issue.  I really think it's the virus.

 

Any help would be most appreciated!