Up to yesterday, Norton Live Update for Norton Antivirus was working fine. Since yesterday the small icon showing Live Update is not present and each time I try to run Live Update I got this screen:
One click support, bla, bla ,bla
a couple of buttons thant does anything, because each time I click on help with other errors, appears another screen, it seems that download something but nothing happens.
I'm using Windows Vista SP2, and in the Click support screen I got this information:
Product Norton Antivirus
Version 16.7.2.11
Language english
Module ID 8504
Error ID 4
Build Retail
I'm trying to contact the technical service, but in the Symantec webpage, I only got advises about buy this fantastic new product and things like that. I've renewed my subscription just one month ago and I'm not an experienced user, I need clear instructions like: download this, click on this, or run this.
Thanks in advance for your cooperation