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When you have a failed uninstall the best thing to do next is to run the Norton Removal Tool that you can download using that link. It will remove all Norton Products so you would have to reinstall the NIS after you ran it so make sure you have a note of the installation KEYs although if you have entered them in Norton Account during installation you can just tell NIS to use an existing KEY and it will go and get it.
I suggest you do that and let us know what happens after reinstalling.
This did not work, Live update still will not connect to symantecliveupdate.com.
Any other ideas?
Did you run the removal tool, then reinstall your NIS product as suggested?
If so, you may try uninstalling Symantec Live Update through Add/Remove programs, then installing the latest version, which you will find here.
Try this then let us know the results.
[edit: converted long link to hyperlink to correct thread formating issue.]
Hi kwdunn,
Which product are you trying to install exactly? I'm guessing by the fact that you have been using Symantec Antivirus (v8 and 10), you've been using our Enterprise products, but are now trying to move to Norton Internet Security 2008?
It is possible that if you were on the Enterprise products, that your network administrators had pre-configured the product to use internal proxy servers or had even used some internal name resolution redirection, or modifcation to your "hosts" file to re-direct "liveupdate.symantecliveupdate.com" to an intranet based LiveUpdate server.
If you open up a command prompt and type (without the quotes): "ping liveupdate.symantecliveupdate.com", does it resolve to any servers?
JamesB
<< I'm guessing by the fact that you have been using Symantec Antivirus (v8 and 10), you've been using our Enterprise products, >>
Glad someone knows what clues to look for <g>
1st the easy answers (I really appropriate all the help as liveupdate is still not connecting)
1) I did run the removal tool and reinstalled NIS (norton online internet security) - live update still did not connect
2) I did uninstall live update and then installed the latest version - live update still did not connect
3) I can ping liveupdate.symantecliveupdate.com and get a response
Let me see if I can better describe what I did and what versions I am running.
I had been running Symantec Antivirus enterprise ver 8 on my home computer getting updates via liveupdate (not a work server). Everything was working fine. In trying to upgrade to Symantec Antivirus enterprise ver 10, the first thing I did was try to uninstall Ver 8 via Control Panel==>Add/remove programs. This gave me an permission error (I forget the exact error but the uninstall was not successful). I then installed ver 10 and the live update not connecting problem started. I have since uninstalled/reinstalled both Ver 10 and live update many times (including using the removal tool), with no luck
Last thing I tried was to uninstall ver 10 and install Norton Online Internet security (provided via my DSL provider AT&T). Live update still would not connect.
I'm guessing the unsuccessful uninstall of ver 8 is what got me in trouble?
Hopefully that makes it a little clearer what I have done to date. Thanks again for any ideas on resolving this.
Hi kwdunn,
If you would like to discuss Symantec enterprise products (like the product mentioned above) please visit https://forums.symantec.com/. These Norton forums are specifically for consumer product discussion. I apologize for this inconvenience.