I purchased the NIS 2010 plus Norton Utilities CDs last year and just installed them this week (3/2011). As others have stated, the first phase of the NIS LiveUpdate was fast. The second part of the download was slow, proceeded to about 4 MB of a 74MB file, then the Processing phase failed. AntiVirus Definitions Failure#8920.211 / Red Check... Other components seemingly downloaded and have Green Checks.
My OS is Vista 32 bit. The computer was obtained new a while ago, but initially hooked up a year ago. There was never any Internet, virus or security protection software on the PC previously. My Internet service is a very slow dial up version.
I used the Online Virtual Help and called Symantec Live Support, rebooted and tried to overcome this problem several times. Symantec Live mentioned that my PC was broken and need tech help. I opted to update Windows by downloading 9 updates. I now notice that a red X that was over the Norton Utilities icon on the desktop has disappeared.
The installation of these product CDs seemed to have gone okay....If it is recommended that I go elsewhere and use a faster computer to get a Liveupdate download saved onto a flashdrive, etc., please tell me the steps to accomplish this
Thanks.