Live Update
Download Updates Failed to complete
Process Updates Failed to complete
I get these error messages every time Norton LiveUpdate runs.
Rebooting does not solve the issue.
I've called (chatted) Norton support several times and each time, they take over my machine and are able to force it to work, but the next time it automatically runs, it fails.
I don't want to have to call Norton every time I need signature files updated.
When I "View Summary" it says: "Norton Virus Detection x64 Status: Failed to complete"
The "Get support" Link is worthless, since nothing it recommends resolves the issue and it ends up telling me to call Norton (or chat)
This is getting very annoying.
Hi msantawrc,
In addtion to what floplot said, please verify your system date, time and time zone are correct.
You can also go the link below and follow the instuctions to run the Intelligent Updater. Once completed try the updates again and see if all complete - if so, then watch it for a day or so to make sure thiubf continue to work.
Sometimes thre is a glitch with a server andit can cause your situaion - how long has this been going on? You may consider giving it up to 24 hours to resolve.
No, I'm running Windows 8.1 64 bit
No other Virus software running
This has been happening for several months.
The customer service tech has run the manual update successfully several times, but he never provided me with information on what he did, so that I could do it myself.
When I manually tell LiveUpdate to do it now, it still fails. Is there some other Manual update that I'm missing?
Running Intelegent Updaterr seems to have worked, but running from within LiveUpate continuest to fail to download the updates. It stops at about 13.13k of 167.06mg.
Hello
If the problem is still continuing, it doesn't sound like your thread is solved. The intelligent updater is like applying a band-aid to solve the problem.
floplot wrote:Hello
If the problem is still continuing, it doesn't sound like your thread is solved. The intelligent updater is like applying a band-aid to solve the problem.
Actually running the Intelligent Updater was a method of getting the users definitions up to date - especaily necessary since it appears the last time the defs were updated were when the tech did it - who knows how long ago?
I'm hoping the date, time and time zone are correct as there ws no response in regards to that question.
I agree it is not solved and have removed the solution until such time as it is totally solved.
msantawrc told us they are using Win 8.1 64 bit, now I'd ike to ask which Norton Product and which version (version can be found via Support > About from the main page of the Norton Product).
Is it just the Norton Virus Detection x64 that fails to complete? Do the other downloads complete (via LiveUpdate)?
Lots more thing t try one we get the addtional information.
Ok, Well, yes, I guess it's not really solved.
Date time and time zone are all correct.
I'm running Norton Internet Security Version 21.1.0.18
Well.... after several months of having this problem, including yesterday when I posted this, I just went to check on your question about which downloads usually fail, and it looks like it ran fine just 6 minutes ago.
I clicked on the Live Update icon and it ran just fine again.
So, even though I don't know why it's resolved, it sure looks like it IS in fact resolved.
LOL - isn't that just typical - as soon as we all agree it is not fixed - it appears to be fixed.
Please let it run and do check the success of the updates for a few days and then please come back and let us know if it is in fact still running as it should be.
Live Update
Download Updates Failed to complete
Process Updates Failed to complete
I get these error messages every time Norton LiveUpdate runs.
Rebooting does not solve the issue.
I've called (chatted) Norton support several times and each time, they take over my machine and are able to force it to work, but the next time it automatically runs, it fails.
I don't want to have to call Norton every time I need signature files updated.
When I "View Summary" it says: "Norton Virus Detection x64 Status: Failed to complete"
The "Get support" Link is worthless, since nothing it recommends resolves the issue and it ends up telling me to call Norton (or chat)
This is getting very annoying.
I recently tried Malwarebytes (V1.75 free) it blocked a ip address that Norton did not,but i am not worried about it because i looked up the address and couldn't find a problem with it, but Mbytes and Norton was causing me all kinds of problems, and i had to uninstall Mbytes to get all of my problems fixed. I think Mbytes is a great program,but running them on the same machine,win 8 x64 IE 10 just did NOT work out for me. Anyone else experience this?
Hi yecart,
Thanks for your comments, but we are still waiting on your answer to this post - were your running the Trial or not? The Trial runs in real-time and could have caused your problem and may change your thoughts on what MBAM Free (without the trial) has done to your system.
yecart wrote:I recently tried Malwarebytes (V1.75 free) it blocked a ip address that Norton did not,but i am not worried about it because i looked up the address and couldn't find a problem with it, but Mbytes and Norton was causing me all kinds of problems, and i had to uninstall Mbytes to get all of my problems fixed. I think Mbytes is a great program,but running them on the same machine,win 8 x64 IE 10 just did NOT work out for me. Anyone else experience this?
I'm of the understanding that this would require the resident version of MBAM, so I'm now of the assumption that the OP elected to enable the Trial period for the Pro version - which causes an application co-residency conflict and is therefore considered a no-no...
Kind regards,
John
Well, it's been several days and I have had no further errors, so even though I don't know what the problem was or if it will ever return, I guess for now, it is solved.
Thanks for all your help.
Mike
Good news msantawrc - let’s hope things stay that way!