LiveUpdate error - "Microdefs error - LiveUpdate had an error updating the virus definitions"

Norton Security | Norton Internet Security
1



I keep getting the same error when running LiveUpdate on NIS 2011

“Microdefs error – LiveUpdate had an error updating the virus definitions”

 

I have completed the following troubleshooting steps.

Ran LiveUpdate immediately following a reboot – same error

Uninstalled NIS2011, reboot, reinstalled NIS2011, run LiveUpdate – same error

            Although everything updated except the AV definitions

Validated that LiveUpdate is running at 5.1.2

Attached a screen shot of product version after LiveUpdate

 

NIS 2011 seems to be running OK, no other errors and it doesn't complain at all. 

 

Thanks for the help,

M.



 

 

2

Lee,

 

the Symantecinfo.txt is 2.1MB in size...the max is 2MB.  Forum will not allow .ZIP files. 

 

Can I upload it to a Symantec FTP server?

 

Thanks,

M

3

I've sent you an email address via private message.

4



I keep getting the same error when running LiveUpdate on NIS 2011

“Microdefs error – LiveUpdate had an error updating the virus definitions”

 

I have completed the following troubleshooting steps.

Ran LiveUpdate immediately following a reboot – same error

Uninstalled NIS2011, reboot, reinstalled NIS2011, run LiveUpdate – same error

            Although everything updated except the AV definitions

Validated that LiveUpdate is running at 5.1.2

Attached a screen shot of product version after LiveUpdate

 

NIS 2011 seems to be running OK, no other errors and it doesn't complain at all. 

 

Thanks for the help,

M.



 

 

5

I am having a similar error and was wondering if there was a solution for the issue. I have tried to auto update and then customize it so the defs were the only thing I was downloading but still no avail.

6

In the other user's case it turned out to be due to use of the case-sensitive file system (which is not supported).  Are you also using it?  If not, can you gather and send the information as outlined earlier in the thread?

7

Not using case sensetive file save. Here is my info:

8

You are running an old version of NAV (10.1.1) for which we no longer support virus definitions update via LiveUpdate.  You can still get the latest definitions here:

 

    http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=nmc