LiveUpdate fails to download antivirus updates

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:Using a 20 seat license. All computers connected to the same ISP thru the same wired router. One fails to get the antivirus updates during LiveUpdate (step 2).

Detailed description:Norton has been trying for hours to update the antivirus, see attached screen shot. Just stuck on step 2 of LiveUpdate.. Everything else like the Software Updater feature, email and web browser work on the PC. Tried 3 other PC’s under the same license (using the same router and ISP) and LiveUpdate works fine on them. Tried rebooting the PC and signing out and back into Norton.

Product & version number:Norton 360 Platinum UI Version 1.0.99 Virus definition version: 000000-0.

OS details:Windows 11 Home 24H2 build 26100.4946

What is the error message you are seeing? No error message but never completes step 2 (hours have passed).

If you have any supporting screenshots, please add them:

Norton
Norton1001Ă—665 64.3 KB

2

My son found another posting. Went to “Troubleshooting” and ran “Repair”. After rebooting it works !!!

1 Like
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Thanks for posting back. Often the only thing you need is to restart your computer to fix things like this. Restart, not shutdown and startup again.

4

I had tried that several times, but fortunately the Repair feature worked.

5

I have tried repair, uninstalled the software and various reboots but nothing appears to fix the issue. Download virus updates just remains at processing and never goes any further. Ms defender is off and I cannot see anything else conflicting. Any advice as this is a product risk.

6

Same issue here :frowning:

7

And what have you tried to resolve the issue?

If you have not already, click on Settings on the left of the main 360 screen and then click on the Troubleshooting tab. Click on Repair Norton. After that completes be sure you restart your computer. Restart, not shutdown and startup again.

Then try LiveUpdate again.

1 Like
8

yes, thx!