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As the author of the original post, I would like to share a positive experience with all readers, especially those experiencing similar problems.
First a little background. I tried everything I could think of to eliminate the BSOD problem. Only by turning off LiveUpdate Notice could I keep my machine operating properly. Finally, in an act of desperation, I decided to download Norton AntiVirus 2009 Beta and give it a try.
After installing the Beta, my BSOD problems disappeared!
While I only have a short history with the Beta, it shows no evidence of any serious problems. I just hope I can arrange to keep using the Beta (normal trial period is just 14 days) since Norton AntiVirus 2008 is broken on certain hardware/software platforms.
Finally, I wish Symantec would share would their clients the date when Norton AntiVirus 2009 will go GA.
Around June 21st, I began to experience the dreaded BSOD repeatedly following an update to Norton AntiVirus 2008 on a Thinkpad T60 running Win XP SP3. When WinDbg analyzes the results of each kernel crash (BSOD) it references pifCrawl.exe. Personal actions (re-installs, removals, etc.) and similar actions during multiple chat sessions with Norton analysts never found the cause of this problem. I did, however, find a workaround, albeit not one I like.
The workaround is to stop LiveUpdate Notice, which runs as a started service. The problem, however, is just masked by this approach.
Now, the curious thing about this problem is that it does not impact all platforms. Thinkpads seems to be the only platform upon which this problem occurs. Personal experience and posts on the Net lead me to this conclusion.
I suspect that LiveUpdate Notice now conflicts with some of the software loaded onto Thinkpads by IBM/Lenovo. Other suspects, however, include a Roxio suite and Diskeeper.
Unable to convince a Norton analyst to examine a mini dump viewable in WinDbg or to submit one to Norton for review, I turned to this forum. Hopefully this post will either get the attention of someone experiencing similar problems who has a real solution and not merely a workaround. Better yet, I would like to see Norton address this problem.
Thinkpads are often critical business tools. They must be secure and reliable. For that reason, all vendors must cooperatively address problems like this one.
I'm glad our "latest and greatest" has resolved the problem for you. We plan to have Norton AntiVirus 2009 available in September 2008, and there will be an announcement when the product has been released.
When NAV 2009 is released, you will be able to update to the 2009 version FOR FREE with a valid subscription to Norton AntiVirus. We'll hvae more information about this later with links and steps included. Thanks for the update!
Tony, it seems that I spoke to soon. Everything was fine for about a week and until I installed a Lenovo update to their ThinkVantage Rescue and Recovery software. Since then Norton AntiVirus 2009 crashes periodically in ccScanw.dll. Fortunately, no BSOD - just a warning of that a serious error has occurred.
I have reported this via the normal feedback route and even offered crash dumps. No takers yet unfortunately.
There is a real need for the Norton folks to work with the Lenovo folks. Please pass this on.
Thanks in advance.
If you’re using the Norton AntiVirus 2009 product, I would recommend that you report this issue to the appropriate Public Beta Board. Thank you.
Wonderful machines, Thinkpads -- I started with that beautiful TP701C with the butterfly keyboard and then to a T20. Alas when I wanted a really light weight machine for vacation travel I could not afford an X series so went for a cheap Averatec that does what I need.
I never ran into the problem you describe when I had Thankpads but that doesn't mean I'm doubting you.
Have you seen What is the file Pifcrawl.exe? -- that link will take you to it.
The Norton Staff here -- names in red -- are indeed very responsive so hang on and see what happens. This is a weekend so give them a break (literally <g>) although I've not seen weekends stopping them from showing up.