On my Norton app at top right it says login.
When I try loging in it won’t let me I have signed up for £39.99 a year subscription not sure if I will have access once the first payment comes out next month? But I would like to think I would have an account if I’m paying £39.99 a year.
Hello @user3014
Are you able to Sign In here?
Sounds like you’re trying to Sign in to Norton 360 > My Norton dashboard?
Can you change to Norton 360 Classic view and try Sign In?
Did you register your Norton subscription with your Norton account?
Did you activate your Norton product?
Does Norton LiveUpdate run?
Does Norton QuickScan run?
Product & version number:
OS details:
Windows Admin user account?
@bjm I had a look on my Gmail payments it says my first payment will be made on the 06 October of £39.99 but on the link you sent it says I have no subscription
Sorry, I’m not familiar with Gmail payments.
So, you are able to access your Norton account?
Does your Norton account have payment profile.
Are you running a Norton Trial?
What Norton product?
Do you have license key?
@bjm it dose live update and quick scan
So, you have Norton 360? v22 or v24?
I’m thinking v22.x
Are you running a Norton 360 Trial?
Does your Norton account have payment profile.
How recent is your Norton 360 install? from where did you purchase Norton?
Do you have license key?
I downloaded 2 or 3 days ago on the app store I have 1 of 1 license? And it on the free trial but my first payment is on 6oct
Are you purchasing a subscription for an Android device directly from the Google Play Store? If so it sounds like the subscription will only be listed after the free trial expires and the payment is made.
I’m not a techy person but yes I’m guessing that’s right I don’t have and payment details set on this app
Oh! we’re talking Android device/Google Play Store.
Thanks @peterweb
So as I got it on android play store , I’m currently on the free trial , I have 1 of 1 license , I don’t have payments or subscription on the actual app but on my Google account , and the first payment is scheduled for 06 Oct 24 of £39.99. do I need to worry
The only thing to worry about is if you do not want to continue using Norton after the trial. To avoid payment being taken, you would have to cancel the subscription through the Google Play Store using the information here. Cancel, pause, or change a subscription on Google Play - Android - Google Play Help If you do want to do this, be sure you don’t wait until the last day of the trial. Just to avoid hassles of then getting a refund.
Otherwise, you are good to go.