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[gregdeming01]

Why Im being canceled I paid 169.21 on 9/2/2025

[bjm]

@gregdeming01

Why Im being canceled I paid 169.21 on 9/2/2025

Hello @gregdeming01
Why do you think you’re being cancelled?
Maybe, cancel notice/email is for your prior subscription.

Did you receive notice/email from Norton?
Verify that an email you receive from Norton is legitimate

Norton Community does not have access to your Norton account…subscription…nor payment profile.

• Contact Norton Support
• 800-745-6061 | 800-745-6034

[AlbertD_Daniel]

How do I cancel Norton?

[bjm]

@AlbertD_Daniel

How do I cancel Norton?

Hello @AlbertD_Daniel

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
• Learn more about your automatically renewing subscription here
• FAQ: Norton subscription and renewal here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.
Users may shop price at reputable retail/online vendors.
Users may discuss price via Norton support.

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

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• Contact Norton Support

Please post your progress.

[reginald_beer]

I need two invoices for my accounts. How do I get them from Norton?

[peterweb]

You should receive a receipt email confirming your new subscription purchase. As long as you purchase the two or more subscriptions separately, you should have a receipt email for each one.

[Margaret_Wein]

you are makinf this impossible to workout

[bjm]

@Margaret_Wein

you are making this impossible to workout

making what impossible to workout?

[J_nassau]

PII removed

[J_nassau]

Could you include my mobile phone

[peterweb]

To add a mobile device to your subscription, you need to install the app on that device from the appropriate app store, and then sign into your Norton Account to activate the app.

[Linda_Gardner1]

What do I have to do to finish this task? I am finding the sign up difficult. I have been a Norton customer for some time.

[bjm]

@Linda_Gardner1

What do I have to do to finish this task? I am finding the sign up difficult. I have been a Norton customer for some time.

Hello @Linda_Gardner1
Since, you posted in this thread from Oct 2024.
~ finish what task?
~ what sign up is difficult?

[Lisa_Faulkner]

This conversation was with my hacker. I am working to secure my account

[Charles_Barnes]

Please add this computer to my Norton protection account

[peterweb]

Use this Norton Support article to add a device to an existing Norton Account. Extend your protection to your other devices

No one in these forums has access to your Account to do this.