Have you ever had a Norton Public Beta installed on this computer? When we conduct Public Betas, we set the PB version to create a lot of logs. This way, when you encounter an issue, we can get a comprehensive look at what's happening. There may be some remnant Public Beta code on your system, if you did not restore a backup after testing. Please let us know if you've had betas installed. Thnaks.
Can you please tell us the exact version of your Norton product? 1. Open the main window 2. Click on Help & Support -> About menu 3. On the About window find the version number (it will look like this: 5.1.0.29)