Sorry for what I thought is a simple question, but neither online manuals, nor Chat answered it. Can you please tell me how I look up the virus definition file version that's on my computer. Is this called the SDS definitions as seen in History/Live Update on my Norton interface? With the recent server update issues, I'd like to be able to lookup the virus definition file on my PC. Also, how do I lookup the virus definition Norton thinks is available for my configuration? I'm guessing the virus definition version my PC thinks it has should matcth the version Norton says is available, otherwise my Live Updates aren't working (or another problem). Running Windows 10 PC, Norton 360/NortonLifelock. Thanks in advance.
Thanks All. I believe you got me to where I was trying to go. Appreciate all the help. Hope to return it some day, some way.
bjm_:Maybe, this helps ...
Norton Definitions for Windows XP/Vista/7/8/8.1/10
https://www.broadcom.com/support/security-center/definitions/download/detail?gid=n95
Hi frankgen:
In addition to the link above that bjm_ provided to the offline Intelligent Updater for the latest certified definition sets (currently 20200827-002-core3sdsg2v5i64.exe for 64-bit OSs with Norton v22.9.x and higher), Broadcom also has a support page that will give you a good idea of the version numbers for all the definition sets [e.g., file-based (SDS), network-based (IPS Intrusion Prevention), etc.] that are delivered via LiveUpdates at https://www.broadcom.com/support/security-center/definitions (Virus Definitions & Security Updates).
The dropdown list of products doesn't include the Norton products for home users but choosing Symantec Endpoint Protection (SEP) 14 will give you a good idea of the latest definitions being pushed out to Norton products. Right now that Virus Definitions & Security Updates page lists "8/27/2020 rev. 2" as the latest certified SDS definition set, which is equivalent to 20200827.002.
If you click the Release History link for the File-Based SDS definitions as shown above, the release history has lots of extra details and shows that "8/27/2020 rev. 2" / 20200827.002 (Sequence # 208400) is the latest CERTIFIED DEFINITION with 105 new detections, but if you choose the RAPID RELEASE tab it shows that the rapid release "8/27/2020 rev. 3" / 20200827.003 (Sequence # 208401) definition set was a minor release with only 10 new detections.
FWIW ~ provided your machine has net access....your machine is as up-to-date, as possible.
for example: sans net access
FWIW ~
Norton Support has commented, to me ... that Norton always queries the cloud.
Norton Support has commented, to me ... that the small subset of defs pushed to my machine are for when my machine is offline &or cannot reach the cloud.
My main windows says "Current". Several days ago, when Norton was having problems with clients getting updates, it did not say "Current" but instead said "8/21/2020". Still, it said "You Are Protected", which was only partially true since it wasn't getting virus definition updates.
Also - I just visited broadcom again and see that it has updated from the version I mentioned to the version you mentioned in your last response. Per your earlier comments, I would expect this to be changing frequently (possibly several times a day) as Norton pushes virus updates out.
FYI - the reason I want to compare virus definition dates on my PC versus what's on the cloud, is that I want to see "behind the scenes" so to speak, and see more detail than what the standard Norton interface tells me. For example, "Current" sounds good, but I want to verify by looking at what is actually on my PC and comparing it to what is available from Norton via the cloud. I guess my sys admin background wants to see "the proof". Or maybe I should say that I want a "second opinion" in the form of more information to make sure the standard user interface isn't misleading me, or having a problem itself. Likewise, Norton first level support isn't always helpful or fully knowledgable, so sometimes I want to verify things for myself. My original request is not because of a problem I am currently having, but is in response to the update issues a few days ago as I dug deeper into Norton.
Thanks much for your help. Your posts have confirmed that I can do what I am trying to do, which is to compare what virus definitions are on my PC with what Norton has available. And you have shown me how as well. Appreciate it. If you or anyone have more comments, great. Otherwise, I'll mark the thread as solved.
[...] broadcom says I should have version 20200826-022-core3sdsg2v5i64 (64 bit, version 22.10 or later), but my folder says 20200826.023 (see attachments). My folder appears newer. Is broadcom not real-time in reporting what Norton has put on the cloud? Or can I not compare versions this way (023 vs 022)?
FWIW ~ I'm seeing at this time
Note: my main windows reports Protection Updates: Current and Last Scan: 59 minutes ago
Maybe, my machine had idle time - allowing background tasks to run.
Respectfully, I'll refer back to my FWIW -
Even when Current. Norton continues publishing updates in the cloud.
Norton is always up to date in the cloud. During "Date to Current" cycle term Norton pushes subsets of updates published in the cloud to your machine.
Date to Current cycle term may vary by time zone, geo-location, machine cycle, cloud cycle, Norton, other, etc.
https://community.norton.com/en/comment/8466021#comment-8466021
I'm sure others can reply to your concerns better than my FWIW -
Lets hear from Community
Thanks. This looks like it will tell me what version of the virus definitions I have on my PC. And thru the broadcom site, I can see what version Norton has published to the cloud. So if my comments are correct, you have answered my question. Thank You. Interestingly, broadcom says I should have version 20200826-022-core3sdsg2v5i64 (64 bit, version 22.10 or later), but my folder says 20200826.023 (see attachments). My folder appears newer. Is broadcom not real-time in reporting what Norton has put on the cloud? Or can I not compare versions this way (023 vs 022)?
Also, thanks for your other post further explaining the process.
FWIW ~ my understanding -
Current does not mean current real-time.
Date does not mean users current date.
Norton queries your machine and determines that the updates that were pushed to your machine during machine cycle term...match - are in sync - with the updates Norton published in the cloud during cloud cycle term.
Even when Current. Norton continues publishing updates in the cloud.
Norton is always up to date in the cloud. During "Date to Current" cycle term Norton pushes subsets of updates published in the cloud to your machine.
Date to Current cycle term may vary by time zone, geo-location, machine cycle, cloud cycle, Norton, other, etc.
In general -
Norton publishes updates in the cloud. Norton is always up to date - current in the cloud.
During "Date to Current" cycle term Norton pushes subsets of published updates in the cloud to your machine. At cycle term Norton determines that updates pushed to your machine during machine cycle term .. match .. updates Norton published in the cloud during cloud cycle term. At "cycle term" Norton syncs updates published during that "cycle term". Date to Current cycle term may vary from users current date.
Maybe, this helps -
Note: SDS Definitions are up-to-date in the cloud -
Norton Definitions for Windows XP/Vista/7/8/8.1/10
https://www.broadcom.com/support/security-center/definitions/download/detail?gid=n95