Lost information from IDSafe account

Since upgrading my iPhone & iPad I cannot access my old Norton IDSafe account so I have had to open a new one, but in doing so I have lost all my stored information. How do I go about retrieving it or merging it onto my new account?

Do you have Norton Security on your Mac? If so, do you use ID Safe on the Mac?

 

Unfortunately I don't have a Backup on my Apple Desktop but all I want to do is restore my old account with its data.

 

If you also have ID Safe on your PC, you should have backups that you can import to the new account.

See this Norton KB article for importing your vault contents.