I have had all the usual problems with IdentitySafe (disappearing toolbar on Chrome) and a few more.
I tried to change the vault password on my PC a couple of months ago, but every attempt was met with "Password change failed". No additional info. Great.
After that I found I had trouble logging in with my original password. I would enter it {fail}, then the one I tried to replace it with {fail}, and finally with the original one again {success}. It now seems to have stabilized, so I can use the original but still can't improve security by changing it.
I don't know if this is connected, but now I can't log on to the online vault at all. I can log on to Norton, but when it prompts for my vault password, it rejects everything I try. I tried both the existing one and the (failed) replacement one, and every time I get "Vault login failed".
On other occasions I get "An unexpected error has occurred. Please try again", and suggesting customer support, who are totally useless. I was having an online 'chat' with a guy who just disappeared before fixing it.
I read that in this case I need to delete my vault and retype in everything again.
1) Is this correct?
2) Is there any syncing between the vault on the PC and the online one?
Any help much appreciated. Thanks.