I am the owner of the main account, and I added my mom, so she has an account. She set up her Password Manager, but did not create a Recovery Key and now she has lost her Vault password. There are no passwords in the Vault yet, so I feel like we should just be able to delete the vault and start over, but I can’t figure it out. Please help!
bjm
20 March 2025 20:46
2
Molly_Garrison:
I am the owner of the main account, and I added my mom, so she has an account. She set up her Password Manager, but did not create a Recovery Key and now she has lost her Vault password. There are no passwords in the Vault yet, so I feel like we should just be able to delete the vault and start over, but I can’t figure it out. Please help!
Does Mom have her own Norton account? not your Norton account!
Mom does not know her vault password.
Mom did not setup vault recovery options.
I do not remember my vault password
Open your browser.
Click Norton Password Manager on the top-right corner of the browser.
Do one of the following:
If you have signed in to your Norton account
In the pop-up screen that appears, click Unlock vault.
If you have not signed in to your Norton account
In the pop-up screen that appears, click Sign In and sign in to your account
In the Unlock your vault screen, click Forgot vault password? .
In the Recover vault access screen, under Reset vault , click Reset your vault .
In the screen that appears, enable I understand all my data will be lost and click Reset vault .
Open your browser.
Click Norton Password Manager on the top-right corner of the browser.
Do one of the following:
If you have signed in to your Norton account
In the pop-up screen that appears, click Unlock vault.
If you have not signed in to your Norton account
In the pop-up screen that appears, click Sign In and sign in to your account
In the Unlock your vault screen, click Forgot vault password? .
In the Recover vault access screen, under Reset vault , click Reset your vault .
In the screen that appears, enable I understand all my data will be lost and click Reset vault .
Video: How to delete your Norton Password Manager vault
https://support.norton.com/sp/en/us/home/current/solutions/v91952916
