I am trying to install software from a trustworthy source. When I try to download the installation software, I get the Malicious Download Detected Download Cancelled message. I looked up ways of disabling this but I am not able to get it down (I cannot get to the first step suggested by any of the methods). Can anyone help?
Note: after disabling Norton Safe Web browser extension.
Norton 360 may object to the "software" download.
Please tell us what Norton 360 is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton History > More Options > Copy to Clipboard > paste here.
For second opinion choose File &/or Search hash at VirusTotal
Please share browser?
Please share browser extensions?
Is the "software installer" free and publicly available?
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If you're seeing below -> try disabling Norton Safe Web browser extension.
If you're not seeing above: Please post screenshot
Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0
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For Norton technical issues please include details:
- DO NOT post any Personally Identifiable Information (PII)
- Norton product or service name and version
- Operating system - version / build
- Norton error message / error code / screen shot (mask PII)
- Steps to reproduce issue
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Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832