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Just before Christmas I completely reformatted my son-in-laws Acer Laptop. 3 months of Norton Internet security was available so I set it up.

For the last week my daughter has been asking me about a big problem they were having. From her description and the fact that Norton has blocked a serious attack, I believe that the above title is the problem.

Apparently trying to simply bring up a page or download anything is a real issue.

Can I download any malicious software removal utilities, that I can save to an external drive and run for her please?