A few days ago a message box popped up on my screen saying
"logon process has failed to create the security options dialog"
After which the performance of my latop (running VISTA) completely slowed to a stop. It would occasionally "wake up" for a few seconds before hitting a very very slow pace which made it unusable. After trying lots of different things I started wondering if I had a hard drive error. However, as a last try I completely rebuilt my machine from its original image and everything was OK. I then reinstalled NIS 2009 and carried on installing some other bits (I also at this point upped to NIS 2010 for the first time) anyway after a short time of using the computer the same error message appeared again and then the computer slowed right down to an unsuable pace again. On phoning my brother - who is the computer manager for a school - he suggested reinstalling from the image again except this time do not install NIS and make do with MSE. I tried this and my machine has been fine all day today.
We have another machine downstairs (running XP) and its NIS seems unaffected by this. As we have just paid this week for our new copy of NIS I would much rather get my years subscription than rely on MSE.
So I was wondering if anyone else has any experience of this as it clearly seems that NIS is the guilty party.
You mentioned that you redid your computer from it's original image. Did that image have an old antivirus program on it? You also mentioned that you installed NIS 2009 and decided to update to NIS 2010. How did you install NIS 2010? I would suggest using the Norton Removal Tool and remove your Norton product. With some systems, a clean install of NIS works better than putting it on top. I would try a clean install of NIS 2010. First, however, you would have to remove MSE also.
I would also run check disk and see if your security with that doesn't show any problems. It's possible that your hard drive did have some errors.
The image comes with a free virus tool but I removed that straight away. Norton was the first thing I installed after doing that. I have had NIS running on this lap top since the 2008 version with no problems.
Check disk was one of a whole load of different things which I tried to do a few days ago. Is not the fact that it all works fine right now an indicator of something in NIS? I used the update centre to do all the updates for me (the physical copy of have is 2009) - is there another way of installing 2010? The first time it happened was in the 2009 version and the second time a few minutes after I got the 2010 'update' installed. If it has done that in both would that indicate a common bug in both?
There are a few threads around the web on this some which indicates it is a NIS problem and some other reasons.
You can download the 2010 version to your desktop. You save your key from 2009 version. You can do a clean uninstall of Norton using the NRT tool and then install 2010 version using the key from your 2009 version. Some times a clean install works better than doing an install on top of another program. If you have any settings you want to save from the 2009 version, I would save those. I know the installation using the ontop method is supposed to get everything clean, but some times it doesn't and that can cause problems.
You can download the full install of NIS2010 from here. This would be better that doing the "over install" of NIS2009 in this case.
(Note: This is the US_Canadian English version. You can check for your language version here. Just use the Available Translations dropdown in the upper right hand part of the page.)