Hi,
I have set up Norton family on my daughter's iPad and the problem is she can't send any message on Messenger kids or Snap chat to her friends and family members, also she can't see any of the messages others send her, just hearing the notification beep. also with Snap chat she actually have to have the app opened always to receive the calls.
How can it be fixed?
Hi @Ellie V,
Thank you for reaching out to the Norton Family Forum.
Could you please allow "Social Networking" and "Online Chat" category in Child's Web protection settings in the Norton Family Web Portal, Open Norton Family Companion application once and then try accessing Messenger Kids and Snapchat?
Please let us know in case of any more queries.
Regards,
Norton Family Team