Bought the all singing all dancing version of Norton which includes the family app. Installed on one child's phone with correct things enabled. Cannot access Messenger to talk to friends. Online chat and social media enabled, but says Restrictions enabled. Even deleted his profile from my account and deleted from his phone (iPhone), turned off and on again and still won't work.
Looking at reviews it seems a common problem. Thankfully I am in the free trial stage. So far I have had issues every step of the way. If anyone else is a business looking to implement new anti-virus software, don't bother. It's been dire. Pain in the backside installing the software to be able to import any data like passwords, favourites. Finally figured out was to do with Onedrive, but comon, that should be known by Norton as anyone with Onedrive will have the same issue and it's not like MS software is rare.
This is the final straw. The products within the whole package are unnecessarily complicated. Log in here, log in there, log back in, log in here again, make as safe device, done, login again, go to family, go to 360, go to parent portal, back to family, back to child profile, here there and everywhere. Worse than MS365.
Hopefully I can figure out why the restriction remains on my son's phone with everything removed. Totally unimpressed. Waste of valuable time.