Missing categories in Identity Protection / Monitored Information

Issue abstract:

Dark web monitoring / Identity protection.
The Protection Report / Dark web monitoring shows 13 categories under protection
But only 10 categories are available in the Identity Protection menu.

Detailed description:

In the Protection Report page / Dark Web Monitoring section, a list of 13 categories is displayed including Name, Date of Birth and Social Security Number.
When going to the Identity Protection page to edit the categories and fill in the information, only 10 categories are available, the three categories aforementioned are missing / doesn’t exist.

Product & version number:

Norton LifeLock web version.

OS details:

Windows 11. Chrome Browser.

If you have any supporting screenshots, please add them:

are you United States
are you running Norton 360 with LifeLock plan?

Name, Date of Birth and Social Security Number are not monitored with Norton 360 - Dark Web Monitoring.
are you running Norton 360 with LifeLock plan?

§ Monitoring not available in all countries and varies based on region.

I have Norton 360 Advanced.
Okay so this is just a display/cosmetic glitch?
For the attentive users, maybe they should fix it on their web template.
:smile:

are you Australia?
Norton 360 Advanced with With Identity Protection Features - Equifax Offer?
https://au.norton.com/products/norton-360-advanced

No I am in the UK.
This a renewal offer from a renewal offer etc etc.
So I believe that I have the Lifelock features offered with my subscription.

https://uk.norton.com/products/norton-360-advanced
Yes, that’s my read

Yes, this is the one.

Yes, you may have LifeLock features.
Did you provide Norton…your Name, Date of Birth and Social Security Number / National Insurance number for monitoring?

§ Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.
https://uk.norton.com/products/norton-360-advanced#legal

Dark Web Monitoring for the United Kingdom
*Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.
https://support.norton.com/sp/en/us/home/current/solutions/v137731376

Ok so based on the provided web page information, only 10 categories are available in the Monitored Information for users based in the United Kingdom.
It’s not crystal clear and needed some deep search, but that’s what it seems to be.

Social Security Number for UK?

Did you provide Norton…your Name, Date of Birth and National Insurance number for monitoring?

The categories are missing/unavailable.
Yes I have my full name in the personal information / billing information.
But this is not the same database, I presume, as the one used for the Dark Web Monitoring.
I wish we could add these information in the Monitored Information, but the categories are not available/missing. (see screenshot in initial post).


this is what I have, no name or DoB or social security number.

Oh okay…but, your opening post mentions name, dob, ss# ?

and Norton 360 Advanced - UK
https://uk.norton.com/products/norton-360-advanced
mentions items…I’d imagine need your name, dob and may need your NI# for reference.


§ Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.

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Dark Web Monitoring for the United Kingdom
*Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.
https://support.norton.com/sp/en/us/home/current/solutions/v137731376

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Hello @Selina
Sorry, I don’t have a good answer for 6/10 vs 6/13…may be best to clarify what’s what with Norton support.

yes, in the Protection Report / Dark Web Monitoring page.

I can’t see how to fill in the categories Name / DoB / SSN, as it’s not available as categories in the Identity Protection page.

These are two different pages, one is where you fill in the information (Identity Protection) and the other is were you display the report (Protection Report). There is a mismatch of information in my case (available categories).

Should I log a ticket with Support?

were my subscription…I’d want to know what’s what

and you’re running Norton 360 Advanced with Identity Protection - UK?
https://uk.norton.com/products/norton-360-advanced


yes, Norton 360 Advanced UK:

Yes…I’m curious how you get Identity Protection - UK … sans name, dob, NI#

I know… I have provided the screenshots, this is what I see. I can’t fill in the information about Name and Date of Birth and Social Security Number.

Contact Norton Support - United Kingdom [here]