Missing Run Smart Scan on My Norton

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2
Jaime Virgili:

Peterweb,

Thank you for your prompt reply, I do have it (Smart Scan) on my desktop, however when I purchased a new laptop and downloaded Norton 360 it didn't show up at all on my laptop.

Hopefully, with time it'll be added.

Thank you again for your reply.

That is not unusual. Your desktop got the feature update when it ran LiveUpdate and the feature update was available at that time. Since then, the feature update was not available when you installed 360 on the new laptop. Just keep checking and eventually the laptop will get the update. I still have not seen it for my computers here in Canada.

 

3

Peterweb,

Thank you for your prompt reply, I do have it (Smart Scan) on my desktop, however when I purchased a new laptop and downloaded Norton 360 it didn't show up at all on my laptop.

Hopefully, with time it'll be added.

Thank you again for your reply.

4

Jaime Virgili

The Smart Scan feature is being phase in, starting in the  US. As the telemetry from the early users is checked by Norton, the feature will be slowly expanded. 

 

5

@bjm_ Nope Nada

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Note: 

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https://community.norton.com/en/blogs/product-update-announcements/norton-security-22211151-windows-now-available 

@JJ_
Have you received Smart Scan with your Norton AntiVirus Plus?