Mobile Identity Safe Doesn't Recognize Pin on Android

Tried to access Norton Identity Safe today on my phone and after entering (the correct) pin (once) - told me I had entered it too times and was locked out.    Went to my Android tablet and tried it there..same result.  Went to my laptop and logged in with no problem.   Deleted the app on the tablet and reinstalled it..this time they wanted my email & Norton account password...told me that combo was incorrect even though, once again, I was logged on via my laptop browser using those exact same credentials.   Went back to the phone and tried to log on with the vault password - success - then deleted the pin and tried to reset it - first told me the pin was locked then didn't like my vault password credentials.

Houston - we got a problem.    I think its you Symantec and not me.   Thoughts?