Mobile norton not working and can't access chat

Archive
1

My phone should be norton protected but when I access it message says choose a plan. If I try to download it says already installed

Phone is not working properly keeps freezing then switching off

Norton Chat / phone on my computer does allow access. I choose one option and it goes back to the previous screen

 

 

2
Anthony Scrace:

My phone should be norton protected but when I access it message says choose a plan. If I try to download it says already installed

Phone is not working properly keeps freezing then switching off

Norton Chat / phone on my computer does allow access. I choose one option and it goes back to the previous screen

 What device and OS version are you using?

 

3

png_16560.png

4
  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

5

Anthony Scrace:
Norton Chat / phone on my computer does allow access.  I choose one option and it goes back to the previous screen

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.

~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number