Moving install from old to new PC

Yes, I know, there are lots of messages about this "problem" but each is unique.

 

So, up to now, I have Norton 360 V3 (according to the box the disk came in some years ago). I currently have 2 installs on XP machines and one on my Vista machine.

 

I've got a new PC running Windows 7.

 

I see in Norton Management the list of my 3 PCs so I see that I can drop one from that site. But, to install on the Windows 7 machine, should I use the original disk? I did see one message from a few years ago that suggested I'd need to download a different version for Windows 7. Is that still the best way to go? If so, which, because that old message mentioned 2 varieties of Norton- neither was Norton 360.

Hello

 

Please back up your files before you attempt any move of your files to new computer. Also please check out to see if the new computer has a pre-installed security program. If it's anything other than the profram you want to use, it will have to be removed using the removal tool from that company and then reboot your computer. Once the trial version of product x is completely removed, then you can proceed in installing the new Norton for which you have a current registration. If you have any questions, please come back here. Thanks.

In my original message, I said it's Norton 360 V3.0 "all-in-one security"- but that's just what's on the box from years ago. I can't seem to find what it is currently- it has been upgraded a few times and it should be the most current version of what I purchased. I can't tell if it's standard or premium. Usually if you look in "About" you'll see the current version of any program, but I don't see that. So, which should I download?

 

I presume when I'm ready to terminate the subscription on the old computer, I go to Norton Management to do so, then I delete the Microsoft Essentials AV from the new Win 7 machine, then install the new download with my serial number, and then that new machine will be listed in Norton Management.

 

Joe

I see that I can download another copy from "My Account"- but is there a special 64 bit version for my new Win 7 64 bit computer?

Joe


JoeZ wrote:

I see that I can download another copy from "My Account"- but is there a special 64 bit version for my new Win 7 64 bit computer?

Joe


Downloading from your Norton Account will download a preactivated copy of the latest V21, (2014) version of your current product.

 

There is no difference for a 32 bit or 64 bit system. There is not a dedicated 64 bit version, but any features that are 64 bit will be automatically installed.

 

 

 


JoeZ wrote:

Yes, I know, there are lots of messages about this "problem" but each is unique.

 

So, up to now, I have Norton 360 V3 (according to the box the disk came in some years ago). I currently have 2 installs on XP machines and one on my Vista machine.

 

I've got a new PC running Windows 7.

 

I see in Norton Management the list of my 3 PCs so I see that I can drop one from that site. But, to install on the Windows 7 machine, should I use the original disk? I did see one message from a few years ago that suggested I'd need to download a different version for Windows 7. Is that still the best way to go? If so, which, because that old message mentioned 2 varieties of Norton- neither was Norton 360.


I changed out an N360/v3 to current N360/21.1.0.18, this week. It didn't go well !
http://community.norton.com/t5/Norton-360/N360-21-1-0-18/td-p/1079887

As I write the product is working.
I'm not a great user of Cyber Space. I cast no shadow, and leave the lightest of footprints in the Ethernet/Lan Galaxy. My "Disk Activity LED" has more use of my PC, than I do. The continual updating of software is an "as and when" function. I control the PC, the PC does not control me.

Useful Advice.Fail to Prepare, Prepare to Fail.
1. Download/Save the Norton Removal Tool to the Desktop.
2. Download/Save the N360 21.1.0.18 Installer to the Desktop.

If the install fails, be ready to turn on the WIN/MAC default firewall (a level of security, if you have to go out on the web for help).
The original install prompts informed me that my settings have been saved. If you might have to reinstall the product, is it a good idea to install settings, from the previous version, that might have caused you problems.
I searched My Computer, and found the files by date/time, and deleted them.
I used ADD/REMOVE to uninstall the failed N360/21.1.0.18.
Start afresh, best way to go.

Back to the Desktop. "Pressed" the "Installer Icon". JOB DONE !

Be safe out there ! AK

ps. Any constructive criticism from the Community Gurus on this advice, would be appreciated. Healthy debate is a great fixer ?

 

OK, I"m starting to get it. I can uninstall one of the computers' Norton- but with the new computer, I don't yet have a Norton account set up since it's not installed and so I can't download from the Norton Management page, right? Or if I can, I then have to enter my serial number?

OK, I found that I can log on to my Account from the new computer without having installed Norton- makes sense, but computers don't always make sense. :)

 

Then I get into the Norton Management section and I can see from there that I can uninstall the soon to be retired computer and download the latest version of the program- which I then install with the serial number.

 

Is that right? I suppose I could plow ahead but often when I do that, things don't work out so I like to have a good path to follow.

Hi JoeZ,

 

Please have a look thru the following information - hopefully it clears up everything for you in regards to using Norton Mangement to install on the new system.

 

https://support.norton.com/sp/en/us/norton-internet-security/21.1.0.18/solutions/kb20090708112600EN_EndUserProfile_en_us?actstat=activated&layout=Retail&ncoap=1&partner=&sitename=&src=install&substatus=current

 

 

You mention new serial number, I assume you are talking about product key (alpha/numerical about 25 digits long) - which will only apply if you are not using the same license as you curretnly show in Norton Management.  By uninstalling a license and then installing that license on another system - you do not need to enter the product key - Norton Management will pick it al up for you.

 

Better to ask if not sure and please continue to do that if you are unsure!

Nope, you've more or less got it. The one point where you're slightly off is that when installing from within your Norton Account/Norton Management, you won't need to activate with your serial number (Product Key) because your license can be directly validated through your Account.

 

Plow ahead, and let us know how it works out!

 

V/R,

--DistEd2

OK- still uncertain about something--- must/should I first uninstall the old computer on the Norton Management page before downloading Norton, on the new computer?

 

Or, if I did the download- does it start installing or I could download the file, then uninstall Norton on the old computer, then install the new download?

Hi JoeZ,

 

If you have already installed Norton on 3 systems - you will have to remove the old one first - to free up a license for the new system.  If you have an unused license, you can do it without first removing the old license.

 

 

Just did it- dropped the license on the old machine, then downloaded and installed Norton on the new Win 7 machine. One very slight glitch, it left a file on the desktop- "desktop.ini". When I tried to delete it, I got a warning that deleting it may cause a problem for some program. So, I just moved it into a folder and Norton seems just fine.

 

Overall, I'm very impressed with Norton- in so far as being user friendly to download, install and manage multiple accounts. I also like that it's easy to get on auto payment after a year goes by. I know it might be cheaper to buy it on sale- but that would be more trouble than it's worth. I'm happy to pay a fair price to avoid the headache.

 

And, of course, I like the excellent support on this forum!

 

Now, on the old PC that I took the license off, in case I need to revive it- I'll probably install the free version of AVI- that machine won't get used much if at all.

 

thanks,

Joe

Joe

 

<< One very slight glitch, it left a file on the desktop- "desktop.ini".  >>

 

If you can see desktop.ini files on the desktop it means usually that you have show hidden and system files set to ON in the drop down for Folders / View

 

Technically you can delete them but they will be recreated by Windows so either don't bother or change the View setting! I hide the ones I have under a gadget, like Norton, or a folder that I have created for collecting links in. I'm not sure what happens if you hide them in a folder -- I"d expect them to reappear so please let us know, for future reference ....

seems like an odd place to leave an .ini file- I moved to the root of drive C to check if Norton wouldn't load or work right, so far it's working right

 

also, strange, but... after deleting the license to the old PC from the new PC, I then booted up the old PC, checked Norton, and it is still "active"- I was even able to download latest files and install them

 

I wonder if it takes awhile for Norton to catch up with a deleted license on a PC? When it does, I'll install a freebie, perhaps AVC- I may still use the old PC occaisonally, probably to store backups. But if it doesn't deactivate, I suppose I can keep using it.

 

too bad Norton doesn't allow adding more PC's at a reasonable price, or does it?

<< seems like an odd place to leave an .ini file- I moved to the root of drive C to check if Norton wouldn't load or work right, so far it's working right  >>

 

Not at all odd. If you look at your User / Desktop you will see it is as folder and contains files that are the icons etc on your Desktop so the Desktop.ini file is there too. In fact I have two of them one of which mentions Norton and the other one mentions other functions of Windows.

 

I think you may be going back to the old days when boot.ini was in the root of the drive but I would stongly advise against trying to micro-manage modern Windows and not to move files to where you think they should be.

 

If you don't want to see ini files then turn OFF View hidden and system files .....

 

Google on [ what is purpose of desktop.ini file ] for plenty of background.

Yes, I know, there are lots of messages about this "problem" but each is unique.

 

So, up to now, I have Norton 360 V3 (according to the box the disk came in some years ago). I currently have 2 installs on XP machines and one on my Vista machine.

 

I've got a new PC running Windows 7.

 

I see in Norton Management the list of my 3 PCs so I see that I can drop one from that site. But, to install on the Windows 7 machine, should I use the original disk? I did see one message from a few years ago that suggested I'd need to download a different version for Windows 7. Is that still the best way to go? If so, which, because that old message mentioned 2 varieties of Norton- neither was Norton 360.