Received a mp4 file on whatsapp. Norton scan has come out clean. Norton support accessed my mobile and confirmed no issue with device. However ethical hacker analysed the file and confirms the presence of spyware code. What can I do to analyse the file and reconfirm
Please help. The reason i believe the ethical hacker because I could see some of my personal information has been lost . Trying to confirm the source of the issue . Please please help
From the main 360 interface, swipe down on any area of the screen. That should initiate the scan.
Thanks again Peter
Appreciate your time. I have Norton 360 installed on my phone. How do I scan my phone using Norton interface?
Did your hacker friend have any suggestions as to what you should do?
I don't see you have anything else you can do other than initiating a scan of your device by swiping down on the main Norton 360 interface.
Thanks for your time Peter. Yes the file was for Android device. I suspect the spyware had copied my messages and transferred it outside of my phone. I have uploaded the file onto Norton site as suggested. What would be my next step?
Do you think Norton will be able to detect any legit code embedded onto the mp4 file to exploit any vulnerability of the hardware / software and work like spyware. The hacker said it won't get detected if it is written in that fashion. He mentioned it is Torjan. It's hard to believe as I am not from that field
What kind of personal information has been lost? Usually spyware would usually just copy and send the information. They usually do not remove it as that would attract attention.
Did your ethical hacker determine whether the spyware was developed for your Android device or for a Windows system? If for a Windows system, there is nothing to worry about on your Android, and would explain why Norton did not detect it on the Android. Just be sure you delete that file.
If you still have the file, you can report false negative indications here https://submit.norton.com/?type=FP You can also submit it to Virus Total here. https://www.virustotal.com/gui/home/upload