Microsoft Malicious Software Removal Tool keeps reporting every month that I have the Trojan downloader win32/banload but Norton Antivirus scans keeps giving my system a clean bill of health. I also use Malwarebytes anti-malware and that hasn't found anything amiss. Any ideas? Is good old Microsoft giving false positives or is NAV just failing to find it?
K:
> To ensure you have a clean system I would suggest it's time to visit one of the free malware removal sites for assistance.
Are you suggesting that both NAV and MalwareBytes are missing trojan downloader win32/banload?
from microsoft.com:
TrojanDownloader:Win32/Banload is the Microsoft detection for a family of Trojans that downloads other malware. These downloaded malware are usually members of the Win32/Banker family; trojans that steal banking credentials and other sensitive data, and send it back to a remote attacker.
Microsoft Malicious Software Removal Tool keeps reporting every month that I have the Trojan downloader win32/banload but Norton Antivirus scans keeps giving my system a clean bill of health. I also use Malwarebytes anti-malware and that hasn't found anything amiss. Any ideas? Is good old Microsoft giving false positives or is NAV just failing to find it?
Hello joen,
By my reading, Krusty13 is not suggesting anything regarding NAV and Malwarebytes.
The suggestion is to have a malware removal expert thoroughly examine your system to determine if this is a false positive or a real threat.
With the lack of any detailed reports from specialized tools, it would be irresponsible for anyone here to make that judgment.
The top priority is to make sure your computer has not been compromised.
Hello
I agree with Phil, but Mikeyboy should take the same advice as Phil is telling joen. Also, to get an unbiased description of that malware, it would be more beneficial if the description of the malware came from some source other than Microsoft since they want you to use their scan or tool..
This is seriously weird. I went to qmalware removal for help and my helper advised me to get details of the file involved. I downloaded Microsoft Security Essentials to find this detail, and not only did MSE find it but quarantined it and I was able to remove it from my system. Let's see if MS Malicious Software Removal Tool finds it next month with the Windows update.
Now, the question arises what am I paying Norton for when it couldn't even detect it?
Hello Mikeyboy,
I am glad that you have gone to a qualified specialist to help evaluate your issue. Have you provided the file details to the specialist and if so what were the findings? Has it been determined to be a real threat or a false positive?
Regarding your question about paying Norton, let me first state that no antivirus product is able to catch 100 percent of the threats all of the time. However with Norton you are using one of the most highly rated security suites available.
In your first post you mentioned that Malwarebytes also did not identify this threat. Malwarebytes is a highly respected program too.
Until it has been determined if this is a real threat or a false positive it is premature to make any judgments as to the efficacy of a security program.
Keep us updated as to your progress with Qmalware Removal.
Mikeyboy wrote:This is seriously weird. I went to qmalware removal for help and my helper advised me to get details of the file involved.
[ ... ]
If I understand where you went that is the malware removal site operated by Quads and his conditions include that you do not go off on your own but only do what he says with tools he will specify .....
If you go away from that he will drop you so you had better see if he will still help you.