My iPhone is showing up as inactive on the my subscription page

Norton 360 for iOS | Android
1

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Issue abstract: My iPhone is showing up as inactive on the my subscription page

Detailed description: I have unistalled and reinstalled several times. Still getting the same message

Product & version number: iPhone 15

OS details: iOS 18.7.1

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Are you sure it is the My Subscription page and not the Devices page? The Devices page is notorious for having incorrect/outdated information. Any changes you make to your Devices page are not updated in real time.

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