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Issue abstract: My iPhone is showing up as inactive on the my subscription page
Detailed description: I have unistalled and reinstalled several times. Still getting the same message
Product & version number: iPhone 15
OS details: iOS 18.7.1
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Are you sure it is the My Subscription page and not the Devices page? The Devices page is notorious for having incorrect/outdated information. Any changes you make to your Devices page are not updated in real time.
I have the same issue as the other person, it has been over a month that it’s like that ! Any idea what the problem is ? And yes it is on the devices page.
As I noted above, the devices page is often incorrect, especially for mobile products. The correct information can always be found under My Subscriptions.