Hello Norton Community,
I have an issue about my account. It is stolen. Here the story:
May 7: Product renewal processed.
May 8: Payment charged to my credit card.
May 9 11:41AM: I received first message from Norton's official email address (norton@symantec.com). It was about an update on my Norton account, on the other hand I did't do anything since last year on my account.
May 9 11:43AM: I received second message that indicated my email address is changed by someone. It is changed to dougandjill@blueyonder.co.uk
May 9 01:07PM: Received third message from Norton. The "hacker" was appliying a refund apperently.
May 9 01:31PM: I noticed that there is no way to reach my account with my regular email address. Because I have no registered email address connected to an account.
May 9 01:59PM: I contacted to Norton via chat. The representative said that they have to learn what happened and then they will call me back in 30 minutes. I also gave my billing address, last 4 digits of my credit card and my phone number to her during chat. I have the chat log. No one called. Case number: 15703584.
May 9: 10:12PM: I contacted my bank for preventing the payment. It is clearly not possible at that moment.
May 10: 00:10AM: I sent a message to the hacker (his address is suppose to be dougandjill@blueyonder.co.uk) about my Norton account. I wrote "Give my account back."
The story doesn't reach the end yet. I want to update it if I can get any information about my account. By the way it is an obvious fraud. A hacker (or whoever) changed your account information to get your money. In this case, he could reach my account, change email address, credit card information and applied a refund for my registered Norton product.
How could it be happened? Somebody knows that when the product renewal will be done, after immediately reach the account and change the info, then apply a refund. Easy money. But if computer is protected by a Norton product how can he access this information? This is beyond my knowledge.
Actually I am worring about my credit card information. If hacker could access it (or Norton let it be) I am in a real trouble. I hope the Norton will be the king of castle itself. If Norton will fail to recognize the issue or ignore it, that will be big shame for Norton.
Thank you for reading this post. All comments are welcome.