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I have no idea why but i click on the short cut to norton av 09 and it wont open so i tried start all programs norton antivirus and it still will not open anything i tryed restarting mult. of times i cant get it to work thanks for your help
no i do not have another security program nore did i try reinstalling i was hoping not having to reinstall if i can get it fixed now
Its no big deal to uninstall and reinstall. takes only minutes. Use this tool.
Please try to remove with the add/ remove of your machine first. After that you can reinstall
well nothing helped i waited an hour over the phone to get someone that person did everything they could to help me with no outcome and now that person will not connect back to me from symantec support… that person tryed to remove norton download it again useed vrqtool nav071430 and nav09ed all .exe still can not open norton antivirus… it wont open when i go to live update nothing opens still so what a waste of time for every body… and now the person who used support-logm resuceme now what should i do … i dont even know what the person did to my computer and i and now the person not even connecting back to me … thanks…!
Do you have any othet security software installed? Maybe you could try to disable Window Defender.
What was your previous set up?
Please download the Norton Removal Tool yourself and try running it. Are you 100% positive you are not using another anti virus.firewall or anti spyware already? We have asked this before and people so no then later on they say yeah I have Spy Sweeper or something.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us
Are you using any other security programs? Have yiou tried uninstalling Norton and reinstalling it using the Norton Removal Tool?