Hi my Norton internet Security dun scan i clicked scan the scanner came out but after an hour i check the scanner it still shows scanned 0 1 more thing i cant even close it too
Message Edited by Jeff1244 on 09-08-2009 05:59 PM
These symptoms indicate a possible malware infection. You should wait for one of the forum Gurus to respond and tell you how to proceed. It may take some time but be patient as they will be along to help as soon as they can.
Please give some more information:
What version of Norton are you using?
What OS?
Jeff1244
Sorry for your trouble. Can you please run the following scans and post the results here for review.
Please download SysProt here http://homepages.slingshot.co.nz/~crutches/SysProt , disable Norton's Auto-Protect feature (Settings > Real Time Protection > Auto-Protect > Off) and run SysProt.
Choose the Log tab and select all the items in the Write to log box. Then select Create Log to start scanning. When it is done, a message window will appear with the location of the log file.
Please attach the log file to a post here; the Add Attachments links is below the orange Post button. Thanks.
Please download MalwareBytes' AntiMalware from this LINK . Choose the free version as this does not have a real time scanner that will interfere with Norton products. Install the program and update the definitions.
Boot into Safe Mode:
Start your system and tap the F8 key until the Advanced Options Menu appears. Using the arrow keys, select Safe Mode (no networking or command prompt) and press ENTER.
Once Safe Mode is loaded, run a full scan with MBAM. Have the program fix / delete whatever it finds and make a log file. Please post the log file contents back here for review (you can attach the log file as you did for the SysProt log) . Thanks.